Global Security Operations Center Specialist
About The Position
Responsible for dispatching, access control, alarm, and surveillance system monitoring; reviewing threat reports and assisting with security operations and law enforcement communication. Troubleshoot, evaluate and accurately report card access and door control systems. The schedule may vary based on operational needs. 24-hour, seven days a week operation. Actively manages and escalates risk and customer-impacting issues within the day-to-day role of management. Act as a Subject Matter Expert (SME) for the Global Security Operations Center. Handle incoming communications, including routine and emergency calls. Coordinate security responses to activities and incidents. Identify, assess, and coordinate the response to incidents that have the potential to impact the company adversely. Escalate and disseminate incident information to management. Responds to inquiries, intake reports of security-related issues, record all calls, and coordinates response in line with procedures, guidelines, and policies. Monitors proprietary software, external intelligence feeds/alerts, access control, and video monitoring systems to identify and assess incidents that could impact the company. Leverages Computer Aided Dispatch (CAD), radio, access control, fire alarm, burglar alarm, and video monitoring systems to facilitate security response to general requests, emergencies, and incidents with the potential to impact the company. Activates mass notification system and generates written alerts about incidents that have impacted the business. Escalates and notifies management of significant security incidents and events. Conducts initial review of threats and contacts law enforcement in alignment with established procedures and policies. Process urgent requests for information from law enforcement. Routes call to the appropriate party. Places fire monitoring software in test and bypass for system maintenance. Monitors company retail stores when only one associate is present at the site. Acts as a liaison between the physical security team and vendors. Reports and records all facilities maintenance requests for company properties. Conducts ongoing accurate audits of security systems to determine proper functionality. Ability to work independently with limited supervision. Proficient in Microsoft Office products and able to operate company computer systems, including critical fire, life safety, and security system programs. Reviews and processes threat management notifications. Be service-centric while also being able to effectively enforce MillerKnoll policies and procedures tactfully, always professionally representing MillerKnoll. Possess initiative and situational solid awareness with balanced and sound judgment. Prepare reports and activity logs and communicate the information as needed. Protect sensitive company and team member information. Reads, understands, communicates, and interprets written and verbal instructions, work documentation, policies and practices, safety rules, operating procedures, maintenance instructions, and reports, which are written in English. Regular and predictable attendance based on scheduled hours. Use resources provided to make decisions without direct supervision. Work in a team environment while completing projects as requested to achieve business objectives.
Requirements
- High school diploma or its equivalent (GED, for example)
- Work experience which demonstrates performance competency
- Must possess and maintain a valid driver's license with a good driving record
- First aid/CPR/AED certification or ability to certify within 30 days of hire
- Ability to interact with personnel at all levels within the corporation, outside agencies, and the general public in a friendly, positive, and professional manner
- Demonstrated ability to effectively use office automation/communication software and tools currently used in the MillerKnoll office environment, including proficiency in Microsoft Office products
- Excellent verbal, written, and interpersonal communication skills
- Ability to solve problems and de-escalate situations in a non-confrontational manner
- Excellent attention to detail and accuracy
- Ability to manage multiple job duties while maintaining the highest levels of professionalism and confidentiality
- Ability to prioritize decisions based upon multiple criteria and identifiable standards of policies and procedures
- Ability to work independently with little or no supervision
- Proficient in Microsoft Office products
- Able to operate company computer systems, including critical fire, life safety, and security system programs
- Ability to work independently with limited supervision
- Regular and predictable attendance based on scheduled hours
- Use resources provided to make decisions without direct supervision
- Work in a team environment while completing projects as requested to achieve business objectives
- Ability to hear conversations in noisy environments
Nice To Haves
- Prior public safety, military, or security officer-related job experience is preferred
Responsibilities
- Dispatching, access control, alarm, and surveillance system monitoring
- Reviewing threat reports and assisting with security operations and law enforcement communication
- Troubleshooting, evaluating, and accurately reporting card access and door control systems
- Managing and escalating risk and customer-impacting issues
- Acting as a Subject Matter Expert (SME) for the Global Security Operations Center
- Handling incoming communications, including routine and emergency calls
- Coordinating security responses to activities and incidents
- Identifying, assessing, and coordinating the response to incidents that have the potential to impact the company adversely
- Escalating and disseminating incident information to management
- Responding to inquiries, intake reports of security-related issues, recording all calls, and coordinating response in line with procedures, guidelines, and policies
- Monitoring proprietary software, external intelligence feeds/alerts, access control, and video monitoring systems to identify and assess incidents that could impact the company
- Leveraging Computer Aided Dispatch (CAD), radio, access control, fire alarm, burglar alarm, and video monitoring systems to facilitate security response
- Activating mass notification system and generating written alerts about incidents that have impacted the business
- Escalating and notifying management of significant security incidents and events
- Conducting initial review of threats and contacting law enforcement in alignment with established procedures and policies
- Processing urgent requests for information from law enforcement
- Routing calls to the appropriate party
- Placing fire monitoring software in test and bypass for system maintenance
- Monitoring company retail stores when only one associate is present at the site
- Acting as a liaison between the physical security team and vendors
- Reporting and recording all facilities maintenance requests for company properties
- Conducting ongoing accurate audits of security systems to determine proper functionality
- Reviewing and processing threat management notifications
- Preparing reports and activity logs and communicating the information as needed
- Protecting sensitive company and team member information
Benefits
- Design for the good of humankind
- Support causes that align with our values
- Build a more sustainable, equitable, and beautiful future for everyone
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
