Global Sales Operations Training & Process Analyst

Nextpower•Fremont, CA

About The Position

The Global Sales Operations Training & Process Analyst is responsible for training, coaching, and supporting Global Sales Analysts to ensure consistent execution of global sales operations processes and best practices. This role supports the daily execution and continuous improvement of global sales operations by partnering with Sales, Operation, Supply Chain, Sales Enablement, and other cross-functional teams to ensure accurate project execution, timely project closures, process compliance, and data integrity. The analyst also helps maintain standardized processes, supports continuous improvement initiatives, and contributes to achieving business objectives.

Requirements

Bachelor’s degree in business, finance, engineering, accounting, operations, or Master’s degree in business administration (MBA) or a related field.
8 + Experience in sales operations, commercial operations, customer support, or a related analytical role.
Strong analytical and critical thinking skills with the ability to identify issues, evaluate options, and implement effective solutions.
Excellent verbal and written communication skills, with the ability to communicate effectively across global teams.
Strong customer focus, with a commitment to providing exceptional support to internal stakeholders.
Ability to prioritize multiple tasks and work effectively in a fast-paced, global environment.
Self-motivated, with the ability to work independently while contributing to a collaborative team environment.
Ability to build collaborative relationships and work effectively with cross-functional teams, including Sales, Supply Chain, and Sales Enablement.
Working knowledge of CRM and ERP systems, such as Salesforce, NetSuite, Oracle, or similar business applications.
Proficiency with Microsoft Office applications, particularly Excel, PowerPoint, and Outlook.
Ability to document processes clearly and identify opportunities for continuous improvement.

Nice To Haves

Experience training, coaching, or mentoring employees in a sales operations or commercial environment.
Experience working in both startup environments and global public companies.
Experience developing, maintaining, and documenting standard operating procedures (SOPs), business processes, and training materials.
Experience analyzing business processes and implementing continuous improvement initiatives.
Experience in the Solar Industry is a plus.
Experience supporting global or cross-functional teams in a multinational organization.

Responsibilities

Train, coach, and support Global Sales Analysts on quoting and estimating systems and tools, task management, data hygiene, and project closing procedures.
Serve as the primary point of contact for sales operations issues related to project closures, resolving operational obstacles and ensuring timely completion.
Act as the liaison between Sales and Supply Chain to resolve planning discrepancies and operational issues affecting committed projects.
Partner with the Sales Enablement team to ensure a standardized global onboarding process for Sales Analysts and support ongoing training initiatives.
Maintain and update Sales Operations process documentation and work instructions.
Participate in project handoff meetings to identify opportunities for process improvement.
Audit and review all global handoff checklists and follow up with the team to ensure process compliance.
Provide coverage for Sales Analyst responsibilities during vacations, absences, or workload fluctuations.
Assist with ad hoc reporting, opportunity cleanup, and data quality initiatives.
Participate in the testing and validation of estimator enhancements and other sales tools.