Global Sales Enablement & Operations Manager

Discovery Education Talent Team•Charlotte, NC

1d•Hybrid

About The Position

The Sales Enablement and Operations team seeks a high-energy, high-potential individual to lead sales enablement and operations initiatives within a complex organization at a global scale. This role will also play a crucial role in optimizing our pre and post-sales processes and tools, focusing on the Corporate Education Partnerships business unit. The Global Sales Enablement and Operations Manager will be an essential part of a team that sits at the center of Discovery Education’s mission and vision, with a focus on a career and workforce development strategy, while accelerating DE’s competitive differentiation to districts through local workforce partnerships and high-demand careers content. The key responsibilities are centered around supporting and scaling the partner-facing teams that both create and maintain partners for life! This includes, but is not limited to, planning, building and leading enablement and operational initiatives and programming to achieve the successful onboarding of new hires; internal trainings on systems and tools readiness, processes, pricing, products and services; role-specific training; creating and updating sales tools; documenting and implementing internal processes and frameworks; and partnering with cross-functional stakeholders across operations, marketing, product, and more.

Requirements

Strong interpersonal, presentation, organizational, and verbal/written communication skills, attention to detail, and the ability to manage a diverse workload
Suite of Microsoft Office, CRM/Salesforce preferred, Gainsight, Vidyard
Strong ability to collaborate and align enablement initiatives with business goals and tangential initiatives led by departments focused on supporting the teams responsible for revenue generation and renewals
Execute flawless Discovery Education demonstrations, presentations, and consultations appropriate to developing the knowledge and capabilities of employees
Possess expertise in existing educational and industry trends to increase employees’ understanding and application within the field of educational technology
Possess a thorough knowledge of the functional and educational aspects of Discovery Education’s products and services
Bring strong knowledge of sales training methodologies with creative and unique ways to practice and scale with partner-focused teams
Experienced enablement professional with in-depth understanding of sales and partner success enablement strategies, methodologies, and best practices, with a track record of successfully implementing and driving sales enablement initiatives, additional background in education is preferred
3+ years in a coaching, enablement, or training role with an additional 3+ years of experience in account management, project management, and/or sales role with a proven track record of territory management, consultative sales, and exceptional client relations
Bachelor’s degree or an equivalent combination of skills, training, and experience.
Ability to drive process mapping, continuous improvement, and change management, focused on process improvement for internal stakeholders
Experienced enablement professional who has delivered world-class programs and understands the importance of data-driven evaluation and program iteration
Act as CRM, LMS, Microsoft Office Suite, and SharePoint power user
Legal right to work in the United States

Responsibilities

Act as the Sales Enablement lead for assigned teams, providing end-to-end enablement support from pre-sale to post-sale
Assess needs of assigned teams to create and implement high-quality enablement plans (training initiatives and certification paths) that support KPI’s and our North Stars
Plan, build, deliver and measure the reach and impact of enablement plans tailored to the unique goals and needs of assigned regions and teams
Lead a partner-centric approach to enablement through cross-functional collaboration with other teams dedicated to accelerating lead gen and pipeline conversion
Lead the design, implementation, and delivery of online learning modules associated within our internal LMS (Lessonly) to include new products, product changes, sales skills, partner onboarding, and systems use
Gather field intelligence to inform enablement plans and provide feedback to cross-functional departmental partners on messaging, positioning, and creative events and marketing campaigns
Engage and inform stakeholders through ongoing communication of progress towards team-based enablement plans to leaders of the teams
Continuously seek to improve the quality and efficiency of coaching and training initiatives through qualitative and quantitative metrics
Maintain and communicate deep knowledge of all internal systems and how they support the sales cycle, including: Salesforce (CRM), Gainsight, Outreach, Highspot, Vidyard, Skedulo, Looker, and Marketo
Communicate the success of programs to leaders through both qualitative and quantitative data
Assist in the development and ongoing improvements made in various tools, including but not limited to Salesforce, CPQ, Outreach, HighSpot, SharePoint, and Seismic
Troubleshoot, refine, and optimize Sales processes to enhance efficiency
Maintain high levels of process efficiency and data quality
Maintain pre and post-sales internal documentation in SharePoint
Assist in performance tracking with report creation/iterations and dashboard creation in various tools
Partner closely with different teams to align sales operations initiatives with overall business objectives and adhere to cross-functional collaboration to include working closely with the RevGen Leads that will oversee monthly revenue team meetings