Global Sales Accounts Director

Cencora • USA > NY > Remote, NJ

3d • $119,100 - $186,560

About The Position

Under the general direction of the Director, Global SAM/KAM Programs, the Global Sales Account Director manages and grows strategic business relationships between World Courier and designated global customer accounts. The role leads the global development, maintenance, and expansion of assigned accounts, focusing on revenue contribution, profitable growth, service excellence, and customer satisfaction.

This is a highly visible position for a strategic, resilient, execution-oriented leader who can manage complex global accounts, navigate a matrixed organization, and take ownership of customer outcomes. The role combines strategic account management, program and project management, executive relationship leadership, and operational problem-solving to support customer success across multinational, high-value accounts. Travel is approximately 25%, including customer meetings, conferences, national meetings, and international travel as needed. Extended hours may be required to meet business and customer objectives. For U.S.-based candidates, an East Coast location is strongly preferred for customer time-zone coverage.

Requirements

• At least 8 years of relevant experience in strategic account management, global accounts, client relationship management, sales, logistics, supply chain, pharmaceutical distribution, or related fields.
• Bachelor’s degree in Business Administration, Marketing, Sales, Project Management, Supply Chain, Computer Science, or a related field, or an equivalent combination of education and experience.
• Experience building and executing strategic account plans.
• Strong organizational, project management, and program management capabilities.
• Ability to lead through influence and deliver results across a matrixed, multinational organization.
• Demonstrated success in value-based selling, revenue growth, and customer retention.
• Executive presence and ability to build trust with senior customer stakeholders.
• Ability to manage difficult issues, complaints, and service challenges with ownership, accountability, and resilience.
• Strong business acumen, including understanding commercial, operational, and customer service implications.
• Excellent written and verbal communication skills, including presentations, proposals, and executive updates.
• Ability to interpret customer needs, healthcare and industry trends, and competitive dynamics and translate them into actionable strategies.
• Proficiency with CRM tools and general business systems.
• Ability to travel approximately 25%, including domestic and international travel as needed.
• Willingness to work extended hours when required to meet business and customer objectives.

Nice To Haves

• Experience in a multinational organization.
• Background in logistics, complex shipments, supply chain, or other highly operational service environments.
• Working knowledge of pharmaceutical distribution, healthcare trends, and strategic selling in complex customer environments.
• Master’s degree in Business Administration or a related field.
• Relevant certifications in account management, customer success, project management, or sales leadership.
• English language skills.
• For U.S.-based candidates, an East Coast location is strongly preferred.

Responsibilities

• Lead the ongoing strategic business relationship between World Courier and assigned global strategic or key accounts.
• Develop, execute, and continuously refine strategic account plans aligned with international, national, and regional business goals.
• Drive global revenue growth, profitability, retention, and service satisfaction across assigned accounts.
• Build and maintain relationships with senior customer stakeholders, including executives.
• Identify, develop, and expand new business opportunities within assigned accounts through targeted, value-based selling.
• Create and communicate value propositions that build customer trust and support long-term partnership growth.
• Lead and coordinate an extended global team of account managers and cross-functional partners, often through influence rather than direct reporting lines.
• Set priorities, assign tasks, track progress, and ensure execution against strategic account plans.
• Own customer issues, complaints, escalations, and internal roadblocks, ensuring timely resolution and follow-through.
• Navigate the matrix organization to align commercial, operational, and support teams around customer commitments.
• Gather and analyze market, customer, and competitive intelligence to anticipate change and shape account strategy.
• Monitor customer ownership changes, affiliations, market share opportunities, evolving customer requirements, and competitor activity.
• Collaborate with Regional Marketing Specialists on account-based marketing initiatives as needed.
• Oversee the RFP process and support MSA-related contract negotiations for assigned accounts.
• Deliver sales presentations, executive business reviews, proposals, and strategic updates to customers and internal leadership.
• Maintain accurate account activity and opportunity tracking in the CRM platform.
• Provide monthly account progress updates to management and communicate with the broader extended team quarterly.
• Mentor others and contribute to best practices, tools, and frameworks that strengthen global account management capabilities.

Benefits

• Medical, dental, and vision care.
• Support for working families, which may include backup dependent care, adoption assistance, infertility coverage, family-building support, behavioral health solutions, paid parental leave, and paid caregiver leave.
• Training programs and professional development resources.
• Mentorship programs, employee resource groups, and volunteer activities.
• Resources supporting physical, emotional, financial, and social wellness.

What This Job Offers

• Job Type: Full-time
• Career Level: Director