Global Response Operations, Protect Analyst

Meta•Austin, TX

1d•$100,000 - $143,000

About The Position

The Detection team within Meta’s Global Response Operations identifies, investigates, and understands emerging on-platform risks that may harm the community or businesses. The team works with other Global Response Operations teams and with Policy, Product, and Process partners to mitigate identified risks. The Protect Analyst helps detect emerging risks, investigate how and where they manifest, and develop processes and strategies for managing them. The role involves using data and investigation tools, working effectively in ambiguous situations, and taking initiative to help build the team’s detection work and processes. The role may involve exposure to potentially graphic or objectionable content, including graphic images, videos, audio, and text; offensive or derogatory language; child exploitation; graphic violence; self-injury; animal abuse; and other potentially disturbing material.

Requirements

Bachelor’s degree or equivalent experience in investigations, data analytics, or technical systems roles in Trust & Safety or Risk Operations.
At least 4 years of experience in investigations, data analytics, or technical systems roles in Trust & Safety or Risk Operations.
Analytical thinking and problem-solving experience.
Proficiency in SQL.
Experience working with complex data sets and aptitude for identifying and analyzing risk using data skills.
Experience communicating progress and outputs to technical and non-technical audiences.
Willingness to work with potentially graphic and objectionable content.

Nice To Haves

Ability to rapidly prototype solutions and familiarity with a build-test-iterate approach to tooling.
Ability to integrate AI tools to optimize or redesign workflows and drive measurable impact, such as efficiency gains or quality improvements.
Experience with prompt engineering, LLM-based tools, or workflow automation platforms.
Experience building and operationalizing AI agents, automated workflows, or detection pipelines.
Experience investigating Ads, eCommerce, payments, or financial risks.
Proficiency in Python, including experience using it for automation, scripting, or building lightweight tools.
Experience adhering to and implementing responsible, ethical AI practices, such as risk assessment, bias mitigation, and quality and accuracy reviews.
Experience in risk signal analysis and investigations.
Ongoing AI skill development, such as prompt or context engineering and agent orchestration, and staying current with emerging AI technologies.

Responsibilities

Drive the scoping and development of risk signals for key problem areas.
Identify emerging risks through monitoring and analysis of on-platform and off-platform signals.
Conduct investigations to build a rigorous understanding of emerging trends and evolving risks in priority areas.
Work cross-functionally to drive mitigation of identified risks, including conducting enforcement on violating trends.
Build and execute risk detection strategies to support management of critical events, such as elections and crises.
Use data and internal tools to identify and investigate potential risk areas and patterns at scale and across abuse types.
Use quantitative and qualitative research methods to perform root cause analyses on investigative findings or high-priority escalations.
Partner with internal experts to understand how, where, and why broad forms of abuse are experienced across the platform.
Synthesize investigative findings into analyses and presentations that provide a succinct, coherent narrative assessing risk.
Influence and support technology innovation and adoption of technical solutions that improve detection capabilities, including efficiency, speed, and reduced language dependence.