Global Relocation Operations Coordinator

PetRelocation•Austin - REMOTE, TX

7h•$45,000 - $50,000•Remote

About The Position

The Global Relocation Operations Coordinator supports international pet relocations by coordinating the many operational details that help moves progress smoothly — including travel timing, documentation status, and partner communication. This role works closely with Global PetRelocation Managers (RMs), vendors, airlines, and internal teams to keep relocations organized, accurate, and on track. In this context, “operations” refers to service coordination and execution rather than supply chain management, freight operations, or global trade. While many aspects of the work follow established processes, the role requires thoughtful prioritization and adaptability. Timing shifts, documentation gaps, and vendor constraints are common, and the Coordinator is expected to assess situations, adjust plans as needed, and flag issues appropriately. Internally, this work includes logistics-related coordination; however, the role itself is structured as an operations and service coordination position rather than a logistics career track. This position is well-suited for someone who enjoys balancing structure with problem-solving, can manage multiple relocations at different stages, and takes ownership of their work without requiring constant direction. While the role involves hands-on execution of logistics-related tasks, success requires more than completing individual assignments. The Coordinator is expected to understand how their work fits into the broader relocation process, work comfortably within established systems, and contribute to improving accuracy, consistency, and workflow over time. This is not a systems design role, but candidates should be curious about how tools and processes support effective operations.

Requirements

Strong organizational skills and attention to detail
Ability to manage multiple priorities and shifting timelines
Clear written and verbal communication skills
Comfort working within structured, documentation-heavy, or compliance-driven environments, with an interest in understanding how systems and processes support accuracy and scale
Ability to prioritize assigned work over exploratory or ad hoc tasks when timelines require focus
Comfort working independently in a remote environment
Ability to exercise sound judgment and escalate issues appropriately
Experience in logistics, travel coordination, operations, customer support, or administrative roles is helpful but not required.

Nice To Haves

Experience working in a small or growing company
Exposure to international services or regulated environments
Familiarity with CRM systems (Salesforce preferred)
Comfort using standard productivity tools (Microsoft Office / Google Workspace)
Associate’s or Bachelor’s degree (any field)

Responsibilities

Travel Planning & Coordination
Coordinate and support established travel plans for international pet relocations
Work with a defined group of airlines, agents, and service partners to confirm availability, requirements, and timing
Support the creation and maintenance of move timelines in partnership with Global PetRelocation Managers (RMs)
Adjust plans as needed when documentation status, timing, or vendor availability changes
Booking & Documentation Support
Assist with flight bookings and confirmation of logistics services using established workflows
Coordinate required shipment documentation, including air waybills and travel-related paperwork
Ensure shipment details are accurate and shared appropriately with internal teams and external partners
Support import permits, quarantine reservations, and destination coordination as applicable
Travel Day & Shipment Support
Provide support for active shipments, partnering with Global PetRelocation Managers during travel days to help resolve issues that arise
Communicate with agents and vendors to help resolve issues during transit
Track and collect required post-shipment documentation
Systems, Accuracy & Collaboration
Maintain clear, accurate shipment records in Salesforce
Use internal tools and templates to track relocation and logistics details consistently
Communicate clearly to manage expectations with vendors, agents, and internal stakeholders
Proactively flag process gaps, recurring issues, or areas where additional structure, documentation, or clearer ownership would reduce rework, using established channels and collaborating with relevant stakeholders
Contribute feedback and suggestions to improve workflows, templates, and shared resources

Benefits

Work Life Balance
Open paid time off from the start, with a recommendation to take around two weeks during the first year.
Paid holidays including your birthday
Benefits (Medical, Dental, Vision) with company contribution
Telemedicine Medical Visits
Wellness Program with rewards
Ability to contribute to your 401k account
Learning and Development
Familiarity with international requirements through regular handling of U.S. export processes, with occasional exposure to global cultural and regulatory considerations
Opportunity to learn the foundational requirements for safely and successfully relocating pets around the world—knowledge that directly supports future success as a Global PetRelocation Manager (RM)
Exposure to the complexities of international logistics and regulatory frameworks in a truly global service environment
Experience that strengthens a candidate’s qualifications for future roles within international operations, compliance, client service, or logistics—especially in a global, service-based environment
Independent workflow