Global Records and Information Management Analyst

Sherwin-Williams•Cleveland, OH

5d•Remote

About The Position

The Global Records and Information Management Analyst I primary function is assisting in the maintenance of the Company’s records management and retention program. This position is responsible for maintaining processes designed to ensure compliance with operational policies and procedures and responding to questions regarding the program. The incumbent will work with the Global Records & Information Management Manager and the Global Privacy Compliance Team and at times directly with the business owners to assist in the management of the records and information management program.

Requirements

Bachelor’s degree (or foreign equivalent) in a Computer Science, Computer Engineering, or Information Technology field of study (e.g., Information Technology, Electronics and Instrumentation Engineering, Computer Systems Management, Mathematics) or equivalent experience.
1+ years of experience in IT/Cybersecurity
1+ experience working in an operational, records, or compliance position.
1+ experience working with internal clients and/or external agencies/partners.
Must be eighteen years or older
Must be legally authorized to work in the United States without company sponsorship

Nice To Haves

Preferred business knowledge includes working knowledge of SW structure, business processes, and operations.
Preferred basic understanding of records management standard operating procedures.
Preferred basic understanding of data privacy and security laws.

Responsibilities

Carry out daily records management functions in accordance with the Global Records and Information Management program, policy, standards and guidelines.
Maintain the internal records inventory application and third-party vendor inventory portals.
Performs data keying activities in the applications daily.
Assist in conducting audits and reviews of offsite storage inventories, departments, and locations to ensure compliance and provide internal client assistance as required.
Respond to questions and concerns from employees regarding the status of records, requirements, and general retention processes.
Track and perform customer service for secure shredding and offsite records storage activities with multiple vendors to ensure that internal customer needs are met.
Review records inventories for discrepancies.
Conduct follow-up with internal clients to complete record management requests.
Provide training to Records Coordinators to communicate procedures, guidelines, requirements of the GRIM programs.
Reports and metrics development for each of the areas of responsibility.
Work with other Records and Information Management Analysts and directly with business owners to identify potential areas for improvements to the design, functionality and security of our record management processes.
Analyze business processes or issues and quickly understand the business issues and related record management challenges.
Communicate effectively with record owners to identify needs and evaluate business solutions.
Work frequently with key business personnel across all divisions, domestically and globally.
Understand how to communicate difficult/sensitive information tactfully.
Identify opportunities, recommend and help implement process improvements.
Complete any projects, as requested.
Provides support in the development, implementation and promotion of the Global Records Management program initiatives and special projects.