Global Program Manager – Industry 4.0 (Life Sciences)

Infosys Pontoon•Canonsburg, PA

2h•$100•Hybrid

About The Position

A consulting firm is leading strategy, road mapping, and process optimization efforts in supply chain and manufacturing for a client. They are seeking IT partner support to actively participate in these discussions, acting as the eyes and ears for client IT SMEs to ensure alignment and continuity. The Program Director will play a critical role in shaping the program's direction and will be interviewed directly by the CIO. Candidates must possess relevant domain backgrounds such as lab operations, quality, energy/sustainability, engineering, and manufacturing to add value and meet engagement expectations.

Requirements

10 years of experience in program management.
Proven delivery of manufacturing/pharma digital transformation programs.
Experience leading minimum 3 multi-workstream transformation programs, preferably in pharmaceutical manufacturing, spanning operations performance, lab management, quality systems, and engineering digitalization.
Managed global programs combining exploratory proof-of-concepts with active implementation projects through full lifecycle governance.
Experience in coordinating cross-functional stakeholders across operations, quality, laboratories, engineering, maintenance, and IT leadership across multiple regions.
Experience establishing 2-year program governance frameworks with executive steering committees and standardized RAID/benefits tracking.
Delivers measurable business outcomes.
Navigates regulated environments ensuring compliance, cybersecurity standards, data governance, and validated system deployments.
Demonstrated experience delivering solutions with real-time KPI tracking and downtime analytics across multiple sites.
Experience implementing advanced production planning systems integrated with enterprise ERP platforms and dynamic resource allocation capabilities.
Proven delivery of lab digitization initiatives including automated scheduling, analytics dashboards, and statistical process monitoring.
Executed quality management automation projects covering process optimization, compliance monitoring, automated reporting, and investigation of workflow enhancements.
Directed multiple technology vendors/system integrators ensuring seamless integration across manufacturing execution, ERP, data platforms, and analytics solutions.
Proven experience with geographically distributed teams (U.S., EU, India, other) managing multicultural communication.
Delivered programs using hybrid Agile/waterfall methodologies for implementation projects and stage-gate governance for all workstreams/initiatives.
Established enterprise integration patterns connecting operational systems, quality platforms, lab instruments, and energy meters to central data platforms.
Created executive dashboards translating technical KPIs into business metrics (throughput improvement, compliance rate, cost savings, etc.).
Led crisis management for high-impact issues (vendor insolvency, SME attrition, scope conflicts) maintaining program timelines and budget commitments.
Conducting change management activities for awareness of changes that are happening due to Serialization implementation.
Relevant domain backgrounds such as lab operations, quality, energy/sustainability, engineering, and manufacturing.

Nice To Haves

Certification needed: Not Mandatory

Responsibilities

Develop an overall transformation strategy, identify cross-workstream prerequisites, and develop a consolidated program roadmap with contingency planning.
Establish program governance framework including change management processes, risk management protocols, and decision forums.
Create a master schedule with inter-project dependencies, resource capacity planning, and milestone tracking.
Facilitate workshops with business and IT teams to ensure business requirements are clearly understood, documented, and verified.
Coordinate with workstream PMs for technical execution across multiple vendors and internal teams.
Deliver all tasks in Project execution from exploratory and planning phase to end of Production support.
Oversee PM duties and ensure alignment across manufacturing, lab, quality, and engineering workstreams.
Verify cross-system data integrity, integration testing, and performance optimization across all deployed solutions.
Develop master test strategy and coordinate creation of test plans/scripts for new digital functionalities.
Oversee unit testing, end-to-end integration testing, regression testing, and formal validation.
Coordinate creation/modification of work instructions, user guides, and training documentation.
Coordinate with PMs for creation of change controls, update, and approval processes.
Develop comprehensive training strategy and coordinate delivery of training programs.
Ensure communication and alignment with stakeholders/RUN teams with training plans.
Ensure enterprise data quality standards across all workstreams with coordinated validation activities.
Oversee data migration planning and execution.
Coordinate data governance reviews ensuring compliance with data privacy and retention policies.
Coordinate with workstream PMs for program-wide cutover planning.
Lead go-live orchestration and go-no-go decisions.
Provide executive-level communication and go-live support coordination.
Manage knowledge transition to enterprise run/support organizations.
Coordinate post-production hyper care ensuring issue resolution, performance optimization, and application stabilization.
Adhere to all program and project timelines, maintain constant communication with business and IT teams, and update program progress.
Provide weekly, monthly, quarterly executive reporting for all workstreams and projects.
Deliver all validation documentation as requested from IT Quality and CSV teams.
Responsible for being in touch with business and IT team continuously and updating the project progress.
Responsible for adhering to project timelines and sending Daily, Weekly, and Monthly reports as requested by the client team.