Global Payroll & People Ops Manager

Myo•Toronto, ON

22h•CA$90,000 - CA$100,000•Hybrid

About The Position

Myo is modern physical therapy to futureproof your body. Through 1:1 expert care, our team of physiotherapists, chiropractors, and massage therapists use full-body awareness and proactive insights to intercept injury, reduce pain, and improve your every day. With 20+ locations (and growing!) across Canada and the U.S., we're shaping the future of movement health and empowering more people to make proactive care part of their everyday lives. Role Overview The Global Payroll & People Ops Manager leads end-to-end payroll operations, benefits administration, and core People Operations across Canada and the United States. Reporting to the Director of People & Talent, this hybrid role combines strategic oversight with hands-on execution. You will ensure absolute compliance and data integrity while directly managing the employee lifecycle from onboarding to offboarding to deliver a seamless, high-quality employee experience.

Requirements

PCP (Payroll Compliance Practitioner) designation is required.
5+ years of progressive experience managing end-to-end payroll and benefits across both Canada and the U.S.
Hands-on experience with ADP Workforce Now.
Deep understanding of CRA requirements, provincial employment standards, and U.S. federal, state, and local tax/labor laws.
Demonstrated hands-on experience managing payroll and compliance specifically in California and New York, including familiarity with CA EDD, CA SDI/PFL, NY DTF, and NY DBL/PFL regulatory requirements.
Proven experience managing payroll across multiple Canadian provinces simultaneously, with working knowledge of Ontario, BC, and Alberta employment standards, EHT regimes, and WCB/WCI programs.
Proven experience balancing rigorous technical payroll tasks with foundational People Operations (onboarding, offboarding, HRIS maintenance).
Uncompromising attention to detail, strong analytical problem-solving, and the ability to handle confidential data with total discretion in a fast-paced environment.

Responsibilities

Own the timely, accurate, and compliant bi-weekly payroll for all Canadian and U.S. employees.
Process all lifecycle data updates including new hires, terminations, promotions, compensation changes, bonuses, deductions, garnishments, and tax updates.
Lead all year-end activities (T4s, W2s, 1099s, ROEs, filings, and reconciliations).
Partner with Finance to ensure data integrity, general ledger accuracy, and audit readiness.
Ensure strict adherence to CRA, U.S. federal, state, and local payroll regulations, as well as provincial/state employment standards.
Manage regional workers' compensation programs (e.g., WSIB, provincial boards, and U.S. state insurance), ensuring accurate reporting, premium remittances, and rate audit compliance.
Own all benefits carrier relationships, including day-to-day administration, employee enrollments/changes, taxable benefit tracking, open enrollment project management, and annual benefits renewal negotiations.
Execute day-to-day onboarding, offboarding, and employee lifecycle changes, maintaining flawless records in the HRIS and payroll systems.
Serve as the primary point of contact for the payroll/HR inbox, triaging and resolving inquiries regarding pay, benefits, policies, and employment verifications.
Partner with Finance and People & Talent to continuously improve, automate, and scale workflows for a growing workforce.
Build, maintain, and continuously improve payroll process documentation and SOPs across all jurisdictions.