Partner Program Operations Manager - United States

cyberu

2d•$84,600 - $135,400•Remote

About The Position

Cornerstone OnDemand is seeking a strategic and execution-focused Global Partner Programs Manager to define, design, and operationalize a world-class partner program across our global ecosystem. This role will play a critical part in shaping how we engage, enable, and grow with partners across multiple routes to market. You will work cross-functionally with Sales, Alliances, Marketing, Operations, and Regional Leadership to build scalable, data-driven programs that accelerate partner-sourced and partner-influenced revenue.

Requirements

5+ years of experience in partner/channel programs, partner operations, or partner strategy roles.
Proven experience designing and scaling partner programs in a global SaaS or technology environment.
Strong understanding of diverse routes to market (resell, referral, SI, alliances, marketplace, etc.).
Experience with incentive design, partner tiering, and program governance.
Demonstrated ability to operationalize programs, including tools, processes, and metrics.

Responsibilities

Define and evolve a global partner program strategy aligned to company growth objectives.
Design program frameworks including partner segmentation, tiering models, and engagement structures.
Develop differentiated value propositions for various partner types (e.g., resellers, SI partners, technology partners, OEMs).
Lead end-to-end rollout of global partner programs, ensuring regional adaptability and scalability.
Build and document program policies, processes, and governance models.
Partner with systems and operations teams to implement program infrastructure (PRM tools, workflows, reporting).
Establish and optimize multiple routes to market, including resale, referral, services-led, and co-sell models.
Collaborate with GTM teams to ensure alignment between direct and partner-led motions.
Design and manage partner incentive structures, including rebates, SPIFFs, and performance-based rewards.
Create frameworks for partner lifecycle management (recruitment, onboarding, enablement, growth).
Drive adoption of program benefits through clear communication and partner marketing strategies.
Define KPIs and success metrics for partner program effectiveness (e.g., partner-sourced revenue, pipeline contribution, activation rates).
Build dashboards and reporting to track performance and inform continuous improvement.
Conduct regular program reviews and recommend optimizations based on data insights.
Partner closely with Sales, Marketing, Finance, Legal, and Product teams to ensure program alignment and execution.
Act as a central point of coordination for global partner initiatives.