Senior Partner Development Program Manager | United States| Remote

Grafana Labs

3d•$160,000 - $195,000•Remote

About The Position

Grafana Labs is seeking a Sr Partner Development Program Manager to own the success of their OEM and Technology partners, including their new plugin marketplace. This role requires a blend of program management, data-driven decision making, strategic thinking, and relationship management to scale the product partnerships portfolio. The position reports to the Senior Director, Corporate Business Development.

Requirements

5+ years of experience managing a portfolio of customers/partners, developing and driving strategies to maximize retention.
Comfortable operating at scale and supporting partners through a 1:many engagement style.
Experience building agentic systems focused on automating processes and scale.
Experience helping partners and customers navigate marketplaces and associated transactions.
Enjoy working cross-functionally and building/optimizing operational processes.
Analytical with a knack for solving real-world business challenges and identifying areas of opportunity and creativity.
Detail-oriented with exceptional organizational skills and ability to multitask.
High integrity, ownership, curiosity, and a continuous improvement mindset.
Ability to thrive independently in a high-velocity, highly dynamic work environment with tight deadlines.

Responsibilities

Manage the full lifecycle of partner journeys from onboarding to activation and renewal, collaborating with Business Development Managers on upsell opportunities.
Drive partners' operational success and revenue goals through one-to-many communication, leveraging automation and AI.
Collaborate cross-functionally with Grafana teams to ensure negotiated partnership contracts and obligations are met.
Create and define processes for the operational success of agreements with royalty or revenue share components.
Monitor the deployment health and customer satisfaction with partner engagements and programs to assess progress, identify risks, and blockers.
Work with the Corporate Development team to build dependable, automation-driven systems for program progress and partner success metrics.
Work with Sales and Channel teams to navigate OEM partner relationships and enable customers through the scaled external access program.
Understand and communicate upcoming OEM and Plugin Partner initiatives to partners and internal Grafana teams.
Enhance documentation, create internal/external enablement materials, and use data to report on workstreams.
Create, implement, and run programs to scale the partner ecosystem.