Global Partner Programs Manager

NICE•Sandy, UT

About The Position

The Global Partner Program Manager drives the next phase of an established, global partner program spanning multiple partner types and routes-to-market. This role is accountable for program evolution and operational excellence: clarifying program mechanics, improving partner experience and adoption, tightening governance, and building a consistent global operating rhythm across regions and functions. You will work cross-functionally with Partner Sales/Alliances, Marketing, Enablement, Operations, Product, Finance, and Systems teams to ensure the program is measurable, scalable, and repeatable, with clear KPIs and strong execution discipline.

Requirements

8+ years of experience in partner programs, alliances operations, or ecosystem program management in B2B technology
Demonstrated success improving and scaling an existing program—not just launching a new one—including governance, enablement, execution, and operational rigor
Strong cross-functional leadership in matrixed environments; able to drive alignment across Sales, Marketing, Enablement, Operations, Product, Finance, and Systems teams
Data-driven operator with comfort building KPIs, dashboards, and using performance insights to change program behavior
Excellent written and verbal communication skills with the ability to translate complexity into clear program guidance and executive updates
Strong analytical and problem-solving skills, with a passion for continuous optimization through data and insights

Nice To Haves

Experience spanning multiple partner motions (sell-with, sell-through, referral, services-led ecosystems)
Familiarity with MDF or partner investment governance and measurement
Experience with PRM/CRM tooling, workflow automation, and process mapping at scale
International/global operating experience across regions and time zones

Responsibilities

Own and continuously improve the partner program framework (tiers/levels, benefits, requirements, rules of engagement, lifecycle milestones), including program documentation and decisioning—ensuring clarity on what changes, why, who approves, and how it rolls out globally
Build and run the program's global operating cadence (QBR/MBR inputs, monthly updates, enablement drops, partner communications calendar)
Partner with regional leaders to balance global consistency with regional execution flexibility
Improve partner onboarding and activation by creating repeatable playbooks, checklists, and readiness milestones—and build feedback loops (surveys, partner councils, regional listening) to translate partner insights into program improvements
Map current-to-future-state processes and remove friction through workflow redesign and automation of partner program operations (intake, approvals, entitlement requests, program changes)
Ensure the program is supported by strong systems and data (CRM/PRM alignment, reporting hygiene, scalable workflows)
Build toolkits and templates that enable scale (FAQs, partner-facing guides, internal playbooks, global comms templates)
Evolve and operationalize partner incentives and funding mechanisms (e.g., MDF frameworks, compliance, measurement, and governance) in partnership with Marketing/Finance, ensuring auditable processes and best practices for program investment
Establish program success metrics and build a performance narrative—adoption, activation, engagement, revenue efficiency—tailored by partner type and region, and produce clear executive-ready updates with insights and actions