Global Partner Manager, Deloitte – Autonomous Workforce/IT

ServiceNow•New York, NY

About The Position

The Global Partner Manager for the Autonomous Workforce practice is a senior role responsible for activating and expanding Deloitte’s defined practice area and bringing joint go-to-market solutions and services to market. The role translates the partnership vision into customer outcomes, balancing global opportunities with market-specific needs. As global owner of the practice area, the manager aligns with partner practice leaders and expands Deloitte’s ServiceNow-aligned capabilities to generate pipeline and support consistent execution. The role partners with Deloitte practice leaders to develop market offerings around ServiceNow Autonomous IT, including self-managing IT operations that predict issues, automate routine work, reduce incident volume and mean time to resolution, and free resources for strategic initiatives. It requires fluency in agentic workflows, AI specialists, orchestration models, and the evolution from assistive AI to autonomous execution, as well as the ability to position AI as end-to-end work completion. The manager works with Technical Partner Advisors to co-innovate solutions and with Geo Partner Managers to align regional teams around the global strategy. The position owns global go-to-market planning, partner governance, revenue measures, partner enablement, demand generation, and operational consistency across regional partner teams. It supports partner-led customer pursuits and pipeline development, helps improve alliance processes, and is accountable for partner pipeline growth, revenue contribution, practice expansion, market reach, execution consistency, and partner maturity.

Requirements

12+ years of global alliances and partner sales experience, including enterprise software business development (such as SaaS, CRM, or AI) that drives partner revenue and accelerated growth with and through SI partners in collaboration with an enterprise sales force.
Proven ability to build go-to-market plans for channel, SI, and partner organizations.
Demonstrable record of achieving and exceeding targets while managing a small number of large accounts or alliance partners.
Established relationships with major SIs, ISVs, Managed Service Providers, and Value-Added Resellers.
Experience in leading software, cloud, and SaaS organizations.
Strong understanding of partner-led and co-sell sales motions.
Ability to influence and operate in a matrixed organization.
Executive communication and relationship-management skills.
Comfort operating in ambiguity with a bias toward action.
Experience leveraging or critically considering how to integrate AI into work processes, decision-making, or problem-solving, including AI-powered tools, workflow automation, or analysis of AI-driven insights.

Nice To Haves

ServiceNow ITSM, ITOM, SAM, and SPM product knowledge.
Experience managing alliances with a next-generation AI/SaaS company.

Responsibilities

Lead global go-to-market alignment and co-innovation initiatives for the Autonomous Workforce functional area.
Own and execute the global functional-area partner account plan.
Drive cross-geography alignment for a consistent global partner experience across routes to market.
Develop and maintain executive partner relationships; align strategies, offerings, and priorities, and manage peer relationships with ServiceNow counterparts.
Advise the partner on market, geographic, and route-to-market expansion, business-unit go-to-market plans, and product-roadmap governance and reporting.
Align with the global governance framework and facilitate quarterly business reviews for priority countries and milestone tracking.
Own revenue success measures, including sourced NNACV and sell-through NNACV.
Influence partner-program KPI tracking and success measures, including certifications and PLAs.
Coordinate joint go-to-market motions for product launches, industry plays, and competitive displacement campaigns, ensuring consistent global messaging.
Drive Autonomous Workforce product and solution education and enablement to grow the partner practice and business.
Lead joint demand-generation strategy with partner marketing teams and orchestrate global campaigns and executive events that generate pipeline.
Develop and drive in-market execution playbooks with partner and ServiceNow stakeholders to accelerate adoption across regions and support field-sales activation.
Collaborate with Partner Technical Advisors to assess product expansion and route-to-market opportunities and co-innovate technical offerings.
Develop and maintain playbooks, templates, toolkits, and repeatable processes to improve operational consistency across Regional Partner Manager teams.
Support Regional Partner Sales and field sales with partner-led customer pursuits, pipeline development, and deal progression.
Provide regions with domain-specific go-to-market assets and thought leadership to accelerate solution adoption and sales.
Identify go-to-market process gaps and drive improvements that reduce friction across the alliance.
Deliver the global go-to-market plan, quarterly and executive governance cadence, geographic adoption of global strategy, and partner maturity, scalability, and enablement effectiveness.