Global Operations Lead, HCP Engagements - Managed Services Health PLS

PricewaterhouseCoopers•Atlanta, NE

3d•Onsite

About The Position

PwC is seeking a motivated and experienced professional at the Senior Manager level to join our HCP Engagement Managed Services Operations team. This role will lead the global, end-to-end operations for HCP engagement managed services for a client with accountability for operational excellence, compliance, and client success. The ideal candidate will bring deep life sciences compliance and operational expertise with skills in project management, client relationship building, and team leadership.

Requirements

7 year(s) experience in life science meetings & events, pharmaceutical device or healthcare operations setting
Demonstrates extensive knowledge and/or a proven record of success in HCP, HCO and Patient Engagement Operations
Experience contracting is preferable
Financial acumen for reconciling budgets
Has strong attention to detail
Familiarity with Advanced Excel and Power BI
Strong English language reading comprehension and writing skills
Ability to work in a fast-paced environment, with a strong emphasis on quality and accuracy.
Strong research skills

Nice To Haves

CMP or HMCC Preferred

Responsibilities

Lead the global, end-to-end operations for HCP engagement managed services for a client.
Ensure operational excellence, compliance, and client success.
Mentoring junior team members.
Monitoring financials and maintain budget profitability.
Monitoring and managing other responsibilities not necessarily listed but logically inherent to the role.
Learning and supporting testing for tools on expanded areas of HCP, HCO or Patient engagement.
Logically, and critically evaluating HCP, HCO and Patient engagement and follow process steps.
Managing deliverables on or ahead of deadlines and reporting any issues/risks beforehand.
Working with global tech team and developers on application modification and bug fixes.
Leading teams of individuals with a positive attitude.
Communicating with senior leadership and senior client stakeholders.
Delivering consistent “white glove” customer service.
Contributing to the development of accelerators and knowledge assets for HCP engagement and SaaS implementations.