Global Operations Lead, HCP Engagements - Managed Services Health PLS

PwC•Tampa, FL

4d•$124,000 - $280,000

About The Position

PwC is seeking a motivated and experienced professional at the Senior Manager level to join our HCP Engagement Managed Services Operations team. This role will lead the global, end-to-end operations for HCP engagement managed services for a client with accountability for operational excellence, compliance, and client success. The ideal candidate will bring deep life sciences compliance and operational expertise with skills in project management, client relationship building, and team leadership.

Requirements

7 year(s) experience in life science meetings & events, pharmaceutical device or healthcare operations setting
Strong research skills
Financial acumen for reconciling budgets
Has strong attention to detail
Familiarity with Advanced Excel and Power BI
Strong English language reading comprehension and writing skills
Ability to work in a fast-paced environment, with a strong emphasis on quality and accuracy.

Nice To Haves

CMP or HMCC certification
Experience contracting is preferable
Mentoring junior team members
Leading teams of individuals with a positive attitude

Responsibilities

Lead the global, end-to-end operations for HCP engagement managed services for a client.
Ensure operational excellence, compliance, and client success.
Manage deliverables on or ahead of deadlines and report any issues/risks beforehand.
Work with global tech team and developers on application modification and bug fixes.
Communicate with senior leadership and senior client stakeholders.
Deliver consistent “white glove” customer service.
Contribute to the development of accelerators and knowledge assets for HCP engagement and SaaS implementations.
Monitor financials and maintain budget profitability.
Monitor and manage other responsibilities not necessarily listed but logically inherent to the role.
Learn and support testing for tools on expanded areas of HCP, HCO or Patient engagement.
Logically, and critically evaluate HCP, HCO and Patient engagement and follow process steps.