Global Off Invoice Transformation Framework and Process Leader

3M•Maplewood, MN

8d•Onsite

About The Position

This position provides an opportunity to transition from other private, public, government or military experience to a 3M career. The position combines the art of process improvement, with compliance and business growth. Primary ownership of global standard operating procedures and compliance to standards is critical. Transforming and lifting data and insights to business teams elevates the role which can influence business strategy through high quality data collection. Drive process definition and standardization for customer incentive plans, point of sale data collection and quality, and chargeback business models. Identify and activate automation and improvements increasing agility and quality while enabling growth for business teams. Manage global timelines and be a technical subject matter expert for off invoice workstreams. Guide and provide insights and reporting that enable business teams to define point of sale strategy. Collaborate with BPO organization on key performance indicators, process improvements, and efficiencies. As a(n) Global Off Invoice Transformation Framework and Process Leader, you will have the opportunity to tap into your curiosity and collaborate with some of the most innovative people around the world. Here, you will make an impact by: Leads the global strategy for Point of Sale (POS), Customer Incentive Plans (CIPs), and Chargeback customer enabling frameworks, process standardization, and continuous improvement. Establishes and drives global operational process alignment across business groups to improve consistency, scalability, and effectiveness. Identifies, prioritizes, and leads a portfolio of improvement opportunities and projects to improve customer experience, cycle time, compliance, and productivity. Manages global governance for POS/CIP/Chargeback processes, including transaction improvements, exception handling, onboarding standards, and escalation paths. Leads and supports global deployments of new technical solutions, tools, system enhancements, and automation capabilities to improve accuracy, efficiency, visibility, and customer experience. Ensures stakeholders are served with transparency and visibility of tools, information, and insights that enable strategic business decisions and revenue attainment.

Requirements

Bachelor’s degree or higher (completed and verified prior to start)
Seven (7) years of marketing, sales, point of sale, chargeback, customer operations, sales operations, finance, process excellence, or related operations roles in a private, public, government or military environment
Must be legally authorized to work in country of employment without sponsorship for employment visa status (e.g., H1B status).

Nice To Haves

Master's degree in business administration, innovation, technology, data analytics, or marketing from an accredited institution
Ten (10) years of marketing, sales, point of sale, chargeback, customer operations, sales operations, finance, process excellence, or related operations roles in a private, public, government or military environment
Experience leading transformation initiatives across divisions, business groups, and functions
Knowledge of 3M systems and processes related to POS/CIP/Chargeback operations
Experience leading deployment of new tools, ERP enhancements, workflow solutions, reporting solutions, or automation capabilities

Responsibilities

Leads the global strategy for Point of Sale (POS), Customer Incentive Plans (CIPs), and Chargeback customer enabling frameworks, process standardization, and continuous improvement
Establishes and drives global operational process alignment across business groups to improve consistency, scalability, and effectiveness
Identifies, prioritizes, and leads a portfolio of improvement opportunities and projects to improve customer experience, cycle time, compliance, and productivity
Manages global governance for POS/CIP/Chargeback processes, including transaction improvements, exception handling, onboarding standards, and escalation paths
Leads and supports global deployments of new technical solutions, tools, system enhancements, and automation capabilities to improve accuracy, efficiency, visibility, and customer experience
Ensures stakeholders are served with transparency and visibility of tools, information, and insights that enable strategic business decisions and revenue attainment
Drive process definition and standardization for customer incentive plans, point of sale data collection and quality, and chargeback business models
Identify and activate automation and improvements increasing agility and quality while enabling growth for business teams
Manage global timelines and be a technical subject matter expert for off invoice workstreams
Guide and provide insights and reporting that enable business teams to define point of sale strategy
Collaborate with BPO organization on key performance indicators, process improvements, and efficiencies