Global Network Operations Lead
About The Position
The Global Network Operations Lead owns the operational health of the global network environment and may also provide day-to-day operational leadership for voice support capabilities, including WebEx Cloud Contact Center support. The role is accountable for maintaining reliable operations, preventing fragmentation across regions and support teams, improving operational maturity, and ensuring risks are addressed with clear ownership and urgency. This is a senior individual contributor / functional lead role. The position is expected to work independently with minimal guidance on nearly all assignments, influence practices and procedures, act as a resource for less experienced team members, and lead smaller workstreams or phases within broader enterprise initiatives. The role does not own final enterprise architecture decisions, long-range budget decisions, or broad people-management accountability unless formally assigned.
Requirements
- Senior individual contributor / functional lead role.
- Ability to work independently with minimal guidance on nearly all assignments.
- Ability to influence practices and procedures.
- Ability to act as a resource for less experienced team members.
- Ability to lead smaller workstreams or phases within broader enterprise initiatives.
- Does not own final enterprise architecture decisions.
- Does not own long-range budget decisions.
- Does not own broad people-management accountability unless formally assigned.
Responsibilities
- Owns the operational health of the global network environment.
- Provides day-to-day operational leadership for voice support capabilities, including WebEx Cloud Contact Center support.
- Accountable for maintaining reliable operations.
- Accountable for preventing fragmentation across regions and support teams.
- Accountable for improving operational maturity.
- Ensures risks are addressed with clear ownership and urgency.
- Works independently with minimal guidance on nearly all assignments.
- Influences practices and procedures.
- Acts as a resource for less experienced team members.
- Leads smaller workstreams or phases within broader enterprise initiatives.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
