Global Network Operations and Security Center / GNOSC Manager

Cb•Colorado Springs, CO

11d•Onsite

About The Position

Cimarron is seeking a Global Network Operations and Security Center (GNOSC) Manager to support the Missile Defense Agency (MDA) on the Integrated Research and Development for Enterprise Solutions (IRES) contract at the Schriever Space Force Base in the Colorado Springs area. This role involves directing all facets of a continuous 24x7x365 GNOSC environment, providing oversight to Watch Officers and Mission Support Team (MST) Engineers, and serving as an escalation point for complex IT incidents. The manager will ensure timely resolution of incidents, communicate status and plans to leadership and the customer, and deliver post-event recommendations. The position also oversees ITIL-based continual service improvement initiatives, coordinates the Mission Support Schedule, ensures compliance with Information Assurance practices and DoD requirements, and champions metrics-based IT Operations and Maintenance (O&M) and Quality Assurance/Quality Control processes.

Requirements

Due to facility security requirements, only U.S. citizens are eligible for consideration at the time.
This position requires access to federal facilities.
Candidates must possess a valid, unexpired Real ID-compliant driver's license or state-issued identification card at the time of hire.
Active Secret Clearance.
12 or more years of general, full-time work experience (may be reduced with advanced education).
6 or more years of progressive experience in IT operations management, network control center (NCC), or enterprise operations center (EOC) roles.
2 or more years of direct personnel management or team leadership experience in a complex, 24/7 IT environment.
Education or experience with ITIL framework and ITIL-based processes, to include continual service improvement, Incident, and change management.
Current DoD 8570.01 IAT Level II Certification (e.g., CompTIA Security+ CE) or higher (IAM Level II/III preferred, such as CISM or CISSP).

Nice To Haves

Active DoW Top Secret Security Clearance.
Bachelor’s degree (or higher) in Computer Science, Information Technology, Cybersecurity, or a related field.
Extensive experience leading metrics-based IT Operations and Maintenance (O&M) teams within a DoD or MDA environment.
Advanced understanding of the ITIL framework with related certifications (e.g., ITIL 4 Foundation, ITIL 4 Managing Professional, or Strategic Leader).
Familiar with enterprise monitoring, ticketing, and security toolsets utilized by the team, including Remedy, and SNMP monitoring tools (e.g. SolarWinds and Structure Ware Datacenter.
Working technical background in network engineering, systems administration (Windows/Linux), or cybersecurity operations.
Experience running operations centers for large complex organizations.
Understanding of military organizations and structures
Experience working with DISA and DREN.

Responsibilities

Direct all facets of the continuous 24x7x365 GNOSC environment.
Provide administrative and technical oversight to Watch Officers and Mission Support Team (MST) Engineers.
Serve as an escalation point for complex IT incidents, outages, and service degradations.
Ensure that all incidents are effectively escalated, managed, and resolved within established service level agreements (SLAs).
Provide full communication of status, remediation plans, and operational actions to executive leadership and the Government customer.
Deliver post-event recommendations such as “Lessons Learned” and “Hot Wash” inputs.
Oversee ITIL-based continual service improvement initiatives to minimize risk to services and operational networks.
Coordinate the Mission Support Schedule with the MST Lead and Watch Officers to ensure all CIO assets directly support event requirements, exercises, and war games in a geographically distributed enterprise.
Ensure team compliance with Tier III Information Assurance practices, IT security governance, and DoD 8570/8140 requirements.
Champion metrics-based IT Operations and Maintenance (O&M) and oversee Quality Assurance/Quality Control Inspection processes.