Global Manager, Operations & Governance | draftLine

AB InBev | Growth Group•New York, NY

1d•$165,000 - $185,000•Onsite

About The Position

The Global Manager of Operations & Governance is responsible for building and scaling the operating model that enables draftLine to deliver best-in-class social work globally. This role oversees agency operations, newsroom execution, governance, resourcing, and financial processes, ensuring teams are set up for efficiency, collaboration, and high-quality delivery at scale. Working across Strategy, Creative, Production, Brand teams, global draftLine studios, and external partners, this role drives operational excellence and seamless execution across the draftLine ecosystem.

Requirements

Bachelor’s degree
Proficiency with project management and team collaboration platforms
Strong experience in financial management tools and processes, including budgeting and expense tracking
Strong knowledge of project management frameworks and ability to recognize inefficiencies
Deep understanding of agency roles, responsibilities, and processes
Experience with team resourcing, including creative production and digital/social static and video asset creation
EXCELLENCE: Drives accountability for delivering consistently excellent results across their organization by modeling high-standards and operating with discipline
AGILE: Readily adapts when priorities shift based on changing circumstances, new data, or something they’ve learned
BOLD: Questions the status quo, embraces change, and sets ambitious, achievable goals for themselves and others with a passionate commitment to company purpose and how it ties to team priorities
RESILIENT: Shows determination during challenges and leads teams to achieve goals even in the face of obstacles and setbacks

Responsibilities

Lead the operating model for the Global Hub, ensuring seamless collaboration across draftLine functions, ABI Global Brands, external partners, the Argentina Production Hub, and 14 local draftLine studios. Drive governance, operational excellence, and scalable ways of working across the ecosystem.
Own the end-to-end setup and operation of approximately six global newsrooms annually across key megaplatforms and cultural moments. Responsibilities include staffing, budget management, workflow design, physical workspace setup, agency partner coordination, and ensuring seamless execution from planning through delivery.
Manage and track newsroom and staffing investments. Oversee resource planning, budget forecasting, financial reporting, expense tracking, and partnership with Finance to ensure effective budget allocation and fiscal accountability.
Partner closely with Strategy, Insights, Creative, Production, and Brand teams to optimize workflows, remove operational roadblocks, and enable teams to deliver high-quality social work at speed and scale.
Serve as a trusted operational partner to senior brand leaders, draftLine leadership, and external agencies. Lead alignment across stakeholders, provide recommendations on resourcing and operating models, and foster strong collaboration across global and local teams.
Continuously improve team structures, workflows, governance frameworks, and operational processes to increase productivity, scalability, and overall business impact across draftLine's global organization.