Asset Management - Global Liquidity Client Account Analyst

JPMorgan Chase & Co.•Columbus, OH

1d•Onsite

About The Position

As a Global Liquidity Client Account Analyst, you will deliver high-quality client service and operational support to Global Liquidity financial intermediaries and corporate investors. Responsibilities include transaction processing, settlement and reconciliation, client request fulfillment, issue investigation and resolution, and responding to information requests, as well as other duties supporting the ongoing operations of client accounts. In this client-facing role, you will be expected to work with a high degree of independence, apply sound judgment when troubleshooting issues, and escalate risks, exceptions, and time-sensitive items to Client Account Managers, management, and/or appropriate internal business partners as needed. Success in this role requires a client-first mindset, strong attention to detail, and the ability to deliver accurate results in a fast-paced environment while building trusted relationships with clients, financial advisors, and internal stakeholders.

Requirements

Bachelor’s degree.
FINRA Securities Industry Essentials (SIE), Series 7, and Series 63 licenses required; unlicensed candidates will be considered but must obtain required licenses within 90 days of start date.
Strong written and verbal communication skills, including the ability to explain issues and resolutions clearly.
Demonstrated relationship-building and client service skills.
Strong problem-solving skills and attention to detail.

Responsibilities

Execute account transactions accurately and in a timely manner, as requested by clients (e.g., via phone and other approved channels).
Investigate and resolve settlement and reconciliation breaks, partnering with internal teams to ensure timely completion.
Identify, research, and remediate account outages and settlement discrepancies, communicating status and outcomes clearly to stakeholders.
Support user access and troubleshooting for the online Trading and Account Management platform, including core functionality guidance.
Process client requests and information inquiries end-to-end, ensuring accuracy, documentation, and adherence to procedures and service standards.
Exercise sound judgment and ownership of issues, escalating appropriately to Client Account Managers and other partners to mitigate client impact and operational risk.