Global Leaves and Accommodations Analyst

OpenAI • Washington, DC

1d • $135,000 - $150,000

About The Position

OpenAI is seeking a Leaves & Accommodations Analyst to support the day-to-day administration of leave of absence and workplace accommodations programs. The role coordinates assigned cases from intake through closure, maintains organized records and documentation, and supports accurate, timely handoffs among the teams involved. It is a hands-on, employee-facing position that follows established policies and workflows, handles routine case tasks, and escalates complex, sensitive, or unclear requests to the appropriate case owner.

The analyst partners with HR Business Partners, Payroll, HR Systems, third-party administrators, vendors, and the Benefits team. The role reports to the Senior Manager, Global Leave & Accommodation.

Requirements

• Hands-on experience supporting leave of absence, workplace accommodations, or related HR operations, including case administration, employee inquiries, or confidential records.
• Working familiarity with U.S. leave and accommodations concepts, such as FMLA, ADA, and applicable state or local requirements, and the ability to consult approved guidance or ask for help when needed.
• Ability to manage multiple cases, dates, documents, and follow-ups while maintaining accurate records and raising deadline risks early.
• Practical experience with an HRIS or case-management system and use of spreadsheets to check data.
• Clear, empathetic communication with employees, managers, and cross-functional partners, making responsibilities and next steps explicit.
• Sound judgment with confidential information and a high standard of accuracy, accountability, and service.

Nice To Haves

• Workday experience.
• Experience supporting a multi-state or international employee population.
• Openness to feedback and ability to contribute practical process improvements.

Responsibilities

• Coordinate assigned U.S. and international leave cases from intake through closure, including documentation follow-up, case tracking, and return-to-work coordination for medical, parental, and statutory leaves.
• Provide employees and managers with clear, empathetic updates about required information, timelines, and next steps; answer routine questions using approved guidance and route other questions to the appropriate partner.
• Support accommodations for ergonomic, disability-related, and religious needs by organizing information, coordinating follow-ups, documenting approved next steps, and handling medical documentation only through approved confidential channels.
• Escalate eligibility questions, policy exceptions, legal requirements, and accommodation determinations to the appropriate case owner.
• Maintain leave and accommodations data in HRIS and case-tracking systems; perform routine checks, investigate discrepancies with partners, make approved updates, and support audits or testing with HR Systems.
• Prepare payroll handoffs by checking approved case and pay information, including company-paid time off, statutory benefits, vendor-reported events, and company top-ups; flag discrepancies and cutoff risks and confirm agreed corrections are completed.
• Coordinate outstanding actions and handoffs with third-party administrators, vendors, HR Business Partners, Payroll, and HR Systems; follow up on open items and keep the case owner informed of blockers.
• Keep case trackers current, prioritize routine work against established deadlines, and raise competing priorities or urgent employee needs to the manager early.
• Identify recurring issues, suggest practical improvements to checklists, templates, and documentation, and help implement approved changes.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed