Global Lead, Desktop Engineering (EUC)

Fujifilm•Morrisville, NC

About The Position

Help shape the future of the digital workplace at FUJIFILM Biotechnologies. We’re looking for a visionary, execution-focused Global Lead, Desktop Engineering to set our global EUC strategy, scale modern endpoint platforms, and elevate the end-user experience across FLBG. This role is central to our digital transformation—owning platform engineering, driving standards and governance, and ensuring secure, compliant, and highly reliable services worldwide. This is a high-impact leadership role with executive visibility, cross-functional influence, and global scope. If you thrive at the intersection of strategy, engineering excellence, and service outcomes—and you’re passionate about enabling productivity at scale—this is your next step.

Requirements

Bachelor’s degree in Information Technology, Computer Science, Business Administration, or related field
15+ years of experience in End User Computing / Desktop Engineering
5+ years in leadership roles (team leadership, global or regional responsibility)
Proven experience operating in highly regulated environments (GxP)
Strong experience with global service ownership and governance
Endpoint management platforms: Intune, SCCM, Jamf, Autopilot, Tanium
Windows and macOS enterprise environments
Active Directory, GPO, and identity integration
Device lifecycle management and engineering standards
ITSM tools and ITIL-based service environments
Define and execute global EUC strategies; stakeholder management from engineers to executives
Organizational design, capability building, financial and vendor governance
Data-driven decision making and outcome focus
Enterprise endpoint architecture (Windows, macOS, mobile)
Advanced endpoint management (Intune, SCCM, Jamf, Tanium)
Automation and scripting (PowerShell); software packaging and deployment at scale
Cloud-based workplace platforms (Microsoft 365, Teams)
ITIL expertise (Incident, Problem, Change, Service Design)
Defining SLAs, KPIs, and operational governance
Global service delivery and support model design
Strong leadership presence and communication skills
Analytical, structured, and outcome-driven
Able to operate in complex, high-pressure environments
Highly collaborative, influential, and service-oriented with a focus on user experience

Nice To Haves

Master’s degree preferred (for global leadership roles)

Responsibilities

Lead the enterprise-wide EUC transformation—modern management (Intune, SCCM, Jamf), automation, self-service, and zero-touch deployment
Build and govern global standards, platforms, and operating models aligned to ITIL, GxP, and corporate policies
Drive stability, security, and performance across our Windows and macOS ecosystems
Develop a high-performing global engineering organization and cultivate a service excellence culture
Enable measurable outcomes through KPIs, SLAs/SLOs, and engineering maturity models
Define and own the global Desktop Engineering/EUC strategy across FLBG
Establish global standards for endpoint architecture, device lifecycle, and configuration management
Build EUC operating models aligned with ITIL, GxP, and corporate policies
Define KPIs, SLAs, SLOs, and engineering maturity models; ensure audit readiness and regulatory compliance
Lead and develop a global Desktop Engineering organization (regional engineers, SMEs, partners)
Define capability roadmap, org structure, and talent strategy
Act as senior escalation point and decision authority for EUC; drive cross-functional collaboration with Service Desk, Infrastructure, Security, and Applications
Own global architecture for Windows and macOS endpoints
Govern endpoint management tools (Intune, SCCM, Jamf, Tanium, Autopilot)
Set standards for device provisioning/imaging, software packaging/deployment, patching, and vulnerability management
Advance automation, self-service, and zero-touch strategies
Ensure availability, performance, and stability of global EUC services
Define and track MTTR, CSAT, device health, and compliance
Partner with Service Desk and BRPs to improve supportability and reduce tickets
Lead proactive problem management and RCA to deliver a consistent, high-quality user experience
Ensure endpoint compliance with security standards, policies, and GxP
Collaborate with Cybersecurity on endpoint protection, hardening, patching, encryption, and identity-related controls
Maintain audit readiness and documentation across EUC processes
Own vendor strategy and partnerships for EUC platforms and hardware
Manage budgets, forecasts, and cost optimization initiatives
Drive continuous improvement using data, insights, and automation; establish executive dashboards