Desktop Engineering Senior Associate

State Street • Quincy, MA

4d

About The Position

This opportunity is ideal for individuals interested in contributing to our team as a senior associate Desktop Engineer within State Street’s Global Technology Services organization. Our technology function, Global Technology Services (GTS), is vital to State Street and is the key enabler for our business to deliver data and insights to our clients. We’re driving the company’s digital transformation and expanding business capabilities using industry best practices and advanced technologies. The ideal candidate leads with integrity, embraces creativity, and invests in personal growth. This role requires a collaborative mindset, a passion for innovation, and the ability to inspire others.

Requirements

• IT Infrastructure Support
• Operating Systems (OS)
• Computer Networking
• IT Automation
• Cloud Computing
• Root Cause Analysis (RCA)
• Application Lifecycle Management (ALM)
• Software Development Life Cycle (SDLC)
• DevOps
• Computer Programming
• Shell Scripting
• Database Management
• Detail-Oriented
• Analytical Thinking
• Communication
• Teamwork
• Collaboration
• Proactive Problem Solving
• Active Listening
• Multitasking
• Time Management
• Artificial intelligence (AI)
• Creativity
• Curiosity
• System Administration
• Monitoring Tools
• Disaster Recovery Testing
• Issue Management
• Process Management
• Continual Improvement Process

Nice To Haves

• State Street internship experience strongly preferred
• CompTIA Network+ / Server+
• AWS Certified Cloud Practitioner / Architect
• Microsoft Azure Fundamentals
• Project Management Certification
• JAVA Certification
• .NET Certification
• JIRA Fundamentals – Atlassian
• DevOps Foundation (DOFD) – DevOps Institute
• ITIL 4 Foundation – Current version of ITIL certification
• Splunk Core Certified Power User
• VMware Certified Associate
• Python Certifications

Responsibilities

• Work with Citrix / VDI environments, ensuring secure, scalable, and high-performance virtual desktop infrastructure for end users.
• Engage in RightFax Engineering initiatives, including configuration, troubleshooting, and integration with enterprise messaging systems.
• Support Windows Endpoint Engineering efforts, including OS image creation, patching, and security hardening aligned with enterprise standards.
• Learn device management platforms (e.g., Intune, SCCM), ensuring compliance, inventory accuracy, and seamless user experience across endpoints.
• Maintain and enhance Dell Wyse thin client infrastructure, including firmware updates, profile management, and connectivity to VDI platforms.
• Provide support for the End User Environment, resolving technical issues, helping with root cause analysis, and collaborating with cross-functional teams to implement long-term solutions.
• Participate in design and code reviews for automation scripts and infrastructure-as-code deployments related to endpoint and VDI management.
• Collaborate with cybersecurity teams to ensure endpoint and VDI solutions meet compliance and security standards.
• Document engineering processes, configurations, and troubleshooting guides to support knowledge sharing and operational continuity.

Benefits

• our retirement savings plan (401K) with company match
• insurance coverage including basic life, medical, dental, vision, long-term disability, and other optional additional coverages
• paid-time off including vacation, sick leave, short term disability, and family care responsibilities
• access to our Employee Assistance Program
• incentive compensation including eligibility for annual performance-based awards (excluding certain sales roles subject to sales incentive plans)
• eligibility for certain tax advantaged savings plans
• paid volunteer days
• access to employee networks

What This Job Offers

• Job Type: Full-time
• Career Level: Senior