Global Lead, Collaboration Engineering

Fujifilm • Morrisville, NC

1d

About The Position

Fuel the future of how FLBG collaborates. Business Technology & Digital Solutions is accelerating digital transformation across FUJIFILM Biotechnologies, and we’re seeking a visionary, execution-focused leader to own our global collaboration platforms and experience. As the Global Lead, Collaboration Engineering, you will set the global strategy, govern standards, and scale secure, compliant, and high-performing collaboration services across regions—driving adoption and impact for every employee. This is a high-impact role with executive visibility, global scope, and a mandate to transform how we work together across Microsoft 365, Teams (including telephony), SharePoint, OneDrive, mobility, and AV/meeting room experiences.

Requirements

• Bachelor’s degree in Computer Science, Business Administration, Engineering, or related field
• 15+ years of experience in IT, Digital Workplace, or Collaboration services
• 5+ years in global leadership roles (direct or matrix leadership)
• Proven experience owning global platforms/services (M365, Collaboration, AV, Telephony)
• Experience in highly regulated environments (GxP)
• Strong understanding of service ownership, governance, and operating models
• Deep conceptual understanding of: Microsoft 365 ecosystem, Teams & telephony, SharePoint, OneDrive, and file services, AV/meeting room technologies, Mobility and integration with endpoints
• Strategic & Leadership: Define and execute global digital workplace/collaboration strategies, Strong stakeholder management (engineers to executives), Organizational design and team scaling, Financial governance and vendor management, Data-driven decision making
• Collaboration Platform Expertise (Conceptual & Governance): Microsoft 365 ecosystem (Teams, SharePoint, OneDrive, Exchange), Teams telephony and collaboration governance, AV/meeting room ecosystems and standards, Identity integration (Azure Entra), High-level understanding of automation and API-driven platforms
• Service Management & Operations: Strong ITIL knowledge (Incident, Problem, Change, Service Design), Experience defining SLAs, KPIs, and service models, Global service delivery and support integration
• Compliance & Regulatory: Experience working in GxP/GAMP environments, Understanding of validation, audits, and risk management
• Behavioural Competencies: Strong leadership presence and communication skills, Ability to operate in complex, global environments, Outcome-driven and structured mindset, Strong collaboration and influencing skills, Service-oriented leadership with a focus on user experience

Nice To Haves

• Master’s degree preferred (especially for global leadership roles)

Responsibilities

• Define and own the global Collaboration strategy
• Establish global standards for: Microsoft 365 ecosystem (Teams, SharePoint, OneDrive), AV/meeting room platforms and telephony, External collaboration and file sharing governance
• Build and govern operating models aligned with ITIL, GxP, and corporate policies
• Define KPIs, SLAs, and service maturity models; ensure audit readiness and regulatory compliance
• Lead and develop a global Collaboration organization (engineering, SMEs, vendors)
• Define capability roadmap and organizational structure; build a high-performance, service-oriented culture
• Act as senior escalation point for collaboration services
• Drive cross-functional alignment across BT&DS, Service Desk, IAM, Security, and Infrastructure
• Own global architecture for Microsoft 365 services; Teams (collaboration + telephony); SharePoint Online & OneDrive; AV, meeting rooms, and conferencing tech
• Govern platform configuration, lifecycle, and adoption
• Define standards for: Workspace governance (Teams lifecycle, permissions, external sharing), Telephony (call queues, voice policies, dial plans), AV room design and global standards
• Drive automation, self-service, and user enablement
• Ensure high availability and performance of collaboration services
• Define and track user experience metrics (adoption, CSAT, call quality, usage)
• Lead global adoption and enablement programs; partner with Service Desk to improve supportability and reduce tickets
• Drive proactive problem management and continuous improvement
• Ensure compliance with security policies and regulatory requirements (GxP)
• Govern external sharing policies, data protection and retention, and identity integration with Azure Entra
• Collaborate with Cybersecurity on conditional access and related controls
• Ensure audit readiness for collaboration services
• Own vendor strategy (Microsoft, AV vendors, telephony providers)
• Manage budgets and cost optimization initiatives
• Drive continuous improvement through analytics and automation
• Provide executive-level reporting and dashboards

What This Job Offers

• Job Type: Full-time
• Career Level: Executive