Global Janitorial Manager

Idexx • Westbrook, ID

4d • Hybrid

About The Position

The Global Janitorial Manager provides strategic leadership and operational oversight for janitorial and custodial services across IDEXX sites worldwide. The role develops and implements a scalable global program to promote clean, safe, compliant, and cost-effective workplaces, establishing consistent service levels and quality standards across offices, laboratories, manufacturing facilities, distribution centers, and support locations. The manager leads operations through direct teams and outsourced service providers, partnering with Regional Facilities Managers, Global EH&S, Procurement, site leaders, and operations teams. The role also serves as the global subject-matter expert for janitorial services, supporting Regional Facilities Managers with vendor and contract management, service quality, and practical expertise on cleaning standards, products, and methods.

The manager establishes global program standards and service models, oversees sourcing and provider performance, and leads janitorial managers and supervisors. The role integrates safety, regulatory compliance, and sustainability into service delivery; owns the global operating budget and performance metrics; and builds effective stakeholder relationships to improve service quality, cost, safety, productivity, and customer experience. The position is hybrid, includes approximately 10–15% travel to IDEXX sites and vendor locations, and may involve occasional work in laboratory, manufacturing, warehouse, and technical-facility environments requiring appropriate PPE. Flexibility to attend meetings across global time zones and respond to significant service issues is required.

Requirements

• Bachelor's degree in facilities management, business, operations, or a related field, or equivalent experience.
• 7+ years of janitorial, custodial, facilities, or workplace-services experience, including 3+ years leading multi-site teams and outsourced providers.
• Experience leading geographically distributed employees, contractors, or vendor teams.
• Strong contract negotiation, budgeting, sourcing, and vendor-performance management skills.
• Working knowledge of EH&S requirements relevant to cleaning operations, chemical use, and frontline worker safety.
• Demonstrated ability to influence stakeholders and implement standards across multiple locations.
• Excellent written, verbal, presentation, and relationship-management skills.
• Willingness to travel approximately 10–15% to IDEXX sites and vendor locations.
• Ability to participate in meetings across global time zones and respond to significant service issues when needed.
• Ability to occasionally work in laboratory, manufacturing, warehouse, and technical-facility environments requiring appropriate PPE.

Nice To Haves

• Experience in life sciences, laboratory, manufacturing, distribution, or other regulated environments.
• Global or multi-country facilities-services experience.
• IFMA CFM, FMP, or a comparable facilities credential.
• Lean, Six Sigma, or continuous-improvement training.
• Experience with CAFM, CMMS, work-order systems, quality-audit tools, and service-performance analytics.

Responsibilities

• Develop and implement a global janitorial services strategy aligned with IDEXX operational and workplace objectives.
• Establish global cleaning standards, specifications, service frequencies, quality requirements, and performance scorecards.
• Define service models for offices, laboratories, manufacturing facilities, warehouses, and other operational environments.
• Promote consistency across regions while accommodating local regulations, business needs, and cultural practices.
• Maintain a multi-year roadmap for service improvement, standardization, and program maturity.
• Lead the sourcing, selection, onboarding, and governance of global and regional janitorial service providers in partnership with Procurement.
• Negotiate and manage contracts, service-level agreements, key performance indicators, pricing structures, and performance requirements.
• Conduct supplier business reviews and quality assessments, and follow up on corrective actions.
• Identify opportunities for vendor consolidation, improved service quality, operational efficiency, and cost optimization.
• Confirm provider compliance with insurance, labor, safety, sustainability, and IDEXX policy requirements.
• Lead, coach, and develop janitorial managers and supervisors.
• Establish staffing models, schedules, training expectations, work procedures, and supply standards for in-house operations.
• Build a culture of safety, accountability, service, and respect for frontline employees, and support consistent execution across distributed teams.
• Support business continuity needs, site events, and specialized cleaning requirements.
• Partner with Global EH&S on hazard communication, chemical management, PPE, ergonomics, and applicable biosafety or laboratory cleaning protocols.
• Ensure compliance with applicable local, national, and international regulations and IDEXX policies.
• Promote environmentally responsible cleaning products, equipment, and practices, and advance green-cleaning, waste-reduction, and responsible product-selection initiatives.
• Ensure incidents, hazards, and nonconformances are reported, investigated, and addressed appropriately.
• Own the global janitorial operating budget, including planning, forecasting, tracking, and reporting.
• Identify savings and efficiency opportunities through sourcing, process improvement, technology, equipment, and service-model changes.
• Develop and report service-quality, cost, safety, productivity, and customer-experience metrics.
• Use audits, work-order data, supplier reporting, and stakeholder feedback to drive continuous improvement.
• Provide performance updates and recommendations to Facilities leadership.
• Build productive relationships with site leaders, business partners, Regional Facilities Managers, EH&S, Procurement, and service providers.
• Establish practical feedback and escalation mechanisms for service issues and customer concerns.
• Communicate program standards, changes, performance trends, and priorities across regions and organizational levels.
• Benchmark the program against relevant industry practices and emerging cleaning technologies.

Benefits

• Opportunity for annual cash bonus and merit pay increase consideration.
• Health, dental, and vision benefits from day one.
• 5% matching 401(k).
• On-the-job training and career advancement opportunities.
• Additional benefits including financial support, pet insurance, mental health resources, paid volunteer days off, employee stock program, and foundation donation matching.
• Opportunity to do meaningful work positively impacting the lives of people and pets around the world.
• Competitive compensation, incentives, and benefits.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager