Global IFM Director

JLL•Chicago, NY

2d•Hybrid

About The Position

JLL is seeking a Global Integrated Facilities Management Director for a prominent Fortune 500 technology client account. This role will drive operational excellence and innovation across a global portfolio of offices, labs, and data centers. The Director will lead a diverse, multidisciplinary team, aligning facilities strategies with client objectives and optimizing performance to achieve measurable outcomes. Key areas of responsibility include workplace experience, operations, occupancy planning, and moves and change management, ensuring exceptional service delivery. This senior leadership role involves leveraging best-in-class processes and technologies, building strong client relationships, and championing continuous improvement initiatives to enhance efficiency and stakeholder satisfaction, thereby strengthening JLL’s position as a trusted, industry-leading partner.

Requirements

Bachelor’s degree in business administration, Facilities Management, Engineering, Finance, or a related field, or equivalent experience.
Minimum of 10+ years of progressive, executive-level experience in facilities management, corporate real estate, or integrated operations.
At least 5 years managing global or multi-regional portfolios.
Significant experience in direct client relationship management, negotiation, and strategic consultation with executive-level stakeholders.
Expertise in Master Services Agreement (MSA) governance, contract negotiation, and managing vendor/supplier relationships on a global scale.
Proven track record of driving commercial growth and achieving substantial financial results within a large, complex account structure.
Fluency in data analytics and performance metrics relevant to global facilities and operational efficiency.
Candidates must be authorized to work in the United States without sponsorship.

Nice To Haves

Relevant professional certifications (e.g., FMP, CFM, PMP, Six Sigma) are highly desirable.
Proven ability to strategically lead and navigate complex, multi-country portfolio structures and the interests of diverse global stakeholders.
Demonstrated success in translating client needs into expanded business growth while effectively balancing client requirements with the Firm's profitability.
Exceptional ability to manage high-stakes client sensitivities and organizational risks, making sharp, timely decisions on escalation or de-escalation.
Expert-level capability in leveraging analytics and KPIs to optimize continuous improvement and connect technical performance to monetary business drivers.
Capacity to tackle significant ambiguity and complexity using an objective approach, adopting an enterprise-wide view for long-term solution development.
Deep experience managing large-scale contracts, budgets, and operational schedules, ensuring rigorous compliance and process adherence.
Comprehensive grasp of FM technical processes and their critical impact on MSA/SOW delivery and strategic optimization across the global account.

Responsibilities

Provide Executive Leadership: Collaborate with the senior leadership team and the client to design and execute a global facilities management vision aligned with business and client objectives.
Lead Executive Engagement: Act as the strategic partner and primary point of contact for executive clients, building trusted relationships and ensuring business alignment.
Inspire High-Performing Teams and Partners: Lead and develop management teams across global markets, driving effective onboarding, talent development, and high performance. Cultivate strategic vendor partnerships and coordinate seamless cross-functional collaboration.
Drive Financial Stewardship: Oversee budgeting and forecasting, achieve expenditure targets, deliver cost efficiencies, proactively manage financial and operational risks, and ensure strict compliance with all financial and contractual authorities.
Champion Performance Management: Leverage data analytics and KPIs to drive continuous improvement, identify opportunities for efficiency, and deliver actionable insights for the portfolio.
Advance Operational Excellence: Ensure compliance with health, safety, environmental, and risk management standards. Champion audits and training, proactively identify operational risks, and lead continuous improvement initiatives.