Global Head of Testing Center of Excellence

RWS Group • Remote,

6d • $160,000 - $225,000

About The Position

The Global Head of Testing Center of Excellence will build and scale RWS's Global Readiness Assurance (GRA) Center of Excellence, extending established testing capabilities into a broader assurance offering. The role will translate strategic direction into a differentiated market proposition and establish the people, partners, and delivery models needed to execute it. It has a dual mandate: build the internal practice through solution design, value optimization, market positioning, and coordination across sales and delivery; and represent the practice to clients by consulting, building trust, sharing thought leadership, and converting pilots into repeatable revenue. The role also serves as a subject matter expert on strategic opportunities and contributes to the identity and market presence of RWS. It reports to the Global Head of Testing.

The role is responsible for the CoE strategy, roadmap, operating model, testing methods, frameworks, accelerators, reference architectures, tools perspective, vendor relationships, estimation models, staffing approaches, quality benchmarks, and talent certification and career frameworks. It works with sales, pre-sales, marketing, product, account management, and delivery teams to develop proposals, win business, deliver client outcomes, and develop market-ready offerings. It also advances modern quality engineering, including AI-enabled testing where relevant, and represents RWS in client engagements and public forums.

RWS is a global provider of technology-enabled language, content, data, and intellectual property solutions. Its NASA Transform unit supports clients through content transformation and multilingual data analysis. RWS serves clients across multiple regions and industries and describes its purpose as unlocking global understanding.

Requirements

• 12 or more years of experience in product, software, or globalization testing.
• At least 3 years in a practice-building, Center of Excellence, or client-facing leadership role.
• Proven track record of establishing or scaling a Testing CoE or similar capability function.
• Experience with globalization, localization, linguistic QA, or content-heavy testing domains.
• Entrepreneurial approach to turning ideas into outcomes.
• Exposure to AI/ML-driven testing tools and quality engineering transformation.
• Experience with test automation frameworks and modern QA tooling, such as Selenium, Tricentis, Applitools, or equivalent.
• Strong client relationship management experience and comfort engaging senior stakeholders.
• Ability to present in public forums and large internal groups about GRA.
• Ability to develop proposals and business cases for clients or internal needs.
• Bachelor's degree in a relevant field or equivalent experience.
• Values customer success as much as personal success.
• Willingness to travel as needed to meet objectives.
• Must reside in the state advertised to be considered.

Responsibilities

• Define and execute the CoE strategy, roadmap, and operating model for the testing offering.
• Build and maintain testing methodology, automation frameworks, accelerators, and reference architectures, with particular attention to Global Readiness.
• Own the tool-stack perspective, including build-versus-buy-versus-partner decisions, and manage vendor and alliance relationships.
• Establish estimation models, staffing pyramids, and quality benchmarks, including defect leakage, coverage, and cycle time.
• Partner with pre-sales and solutioning teams on RFP responses, effort estimation, and proposal development for GRA/testing engagements.
• Convert pilot engagements into referenceable case studies and expand relationships into recurring revenue.
• Develop case studies from client engagements.
• Drive the shift from traditional QA toward modern quality engineering practices, including AI-enabled testing where relevant.
• Own certification and career-path frameworks for the practice's talent pool.
• Engage in client-facing sales activities to secure new business and coordinate with Marketing as appropriate.
• Promote RWS services and products and adhere to corporate branding guidelines in proposals and communications.
• Work with RWS Marketing to inform and steer appropriate campaigns.
• Establish a GRA/Testing offering by building on existing RWS knowledge, capabilities, and offerings.
• Develop and deliver innovative solutions and market-leading offerings for clients.
• Identify opportunities for new services or products that address evolving client needs and bring ideas to fruition.
• Connect capabilities across localization, AI, QA, compliance, and CX to develop differentiated value propositions.
• Develop pipeline with go-to-market teams, sales leaders, and account managers.
• Develop and deliver solutions for complex engagements that achieve expected client business outcomes.
• Collaborate with sales, marketing, and product teams to align efforts and deliver integrated client solutions.
• Monitor market developments, competitor activity, and emerging opportunities.
• Represent RWS in public forums and present its vision, capabilities, and value proposition.

Benefits

• 25 days of paid time off, comprising 15 vacation days and 10 sick days, plus company holidays, a birthday day off, and paid volunteer time.
• 100% paid parental leave.
• 401(k) retirement plan with company match.
• Company-wide agile work policy intended to support flexibility, trust, and work-life balance.
• Ongoing learning and professional development programs and opportunities to expand skills and career.
• Collaborative and inclusive global culture.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior