Global Head of Renewals - SaaS

Ashby • ,

13d

About The Position

Ashby is seeking a Global Head of Renewals to lead its post-sales renewal engine. This senior, revenue-critical leadership position is responsible for building and scaling Ashby’s global renewal function, driving Net Revenue Retention (NRR) while maintaining strong pricing discipline, rigorous renewal forecasting, and a transparent, principled commercial experience for customers. The role involves partnering closely with Customer Success, Sales, Finance, Legal, and Revenue Operations to build the necessary systems, processes, and team. A key aspect of this role is hiring and scaling the team, setting clear expectations, inspecting outcomes, coaching toward excellence, and maintaining a high performance bar. This role reports directly to the VP of Customer Success and has significant executive visibility.

Requirements

• Post-sales revenue leader with experience owning renewals, retention, and NRR in a scaling B2B SaaS environment (ideally Series D or beyond).
• Experience leading an Account Management function, Renewals or Contract Management team.
• Deep experience hiring, coaching, and driving performance management.
• Ability to set a high bar, give direct feedback, and work toward excellence.
• Experience thinking in systems and building scalable commercial frameworks.
• Excellent cross-functional partnership skills, especially with Sales, Finance, Legal, and RevOps.
• Ability to balance customer empathy with business rigor.
• Comfortable partnering closely with Sales while maintaining clear ownership boundaries.

Nice To Haves

• Experience in a Series D or beyond SaaS company.

Responsibilities

• Lead and scale a centralized global Contract Management team.
• Hire, coach, and develop managers and individual contributors, evolving role definitions, performance standards, and career paths.
• Refine performance metrics and accountability mechanisms tied to NRR, GRR, forecast accuracy, and pricing discipline.
• Foster a culture of ownership, accountability, and principled decision-making.
• Surface renewal insights that inform go-to-market strategy, pricing decisions, and customer lifecycle improvements.
• Own renewal outcomes across all customer segments, including retention, seat growth, and expansion at renewal, with NRR as the primary success metric.
• Ensure renewals are executed consistently and predictably, aligned with long-term customer and business value.
• Partner closely with Sales to coordinate expansion opportunities at renewal.
• Own the evolution of renewal tooling, workflows, and forecasting rigor.
• Build scalable renewal processes cross-functionally that support Ashby’s growth while maintaining a high-quality commercial experience.
• Partner with Revenue Operations, Finance, Contract Strategy, and Sales to maintain high standards with regard to pricing guardrails, discounting frameworks, and approval workflows.
• Maintain consistency and rigor in commercial decisions while enabling thoughtful flexibility.
• Uphold Ashby’s strong pricing discipline as the company scales upmarket.
• Oversee complex renewal motions, including multi-year agreements, procurement-heavy renewals, and custom MSAs.
• Ensure the team can confidently lead enterprise renewal negotiations, including procurement processes, non-standard terms, and executive stakeholder alignment.

Benefits

• Equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, genetics, sexual orientation, gender identity, or gender expression.
• Commitment to a diverse and inclusive workforce and welcoming people from all backgrounds, experiences, perspectives, and abilities.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed