Global Head of Digital Client Experience, MD - State Street Investment Management
About The Position
State Street Investment Management is seeking a Global Head of Digital Client Experience within the COO Client Experience (CX) Technology and Business Services organization. This senior leader will transform how clients interact with State Street IM across digital channels, partnering with the Client Coverage Group (CCG), Chief Business Office (CBO), and COO stakeholders to define the target-state digital experience strategy and turn client and business needs into product blueprints and implementation roadmaps. The role will work closely with technology, operations, and data teams to deliver a differentiated, intuitive, and increasingly personalized digital client experience. It will establish an integrated digital roadmap, lead an AI-native Product Builder team, and champion an AI-first product development approach. The position also serves as a senior advocate for Digital Client Experience, building alignment among business, technology, operations, and global stakeholders.
Requirements
- 15+ years of experience in financial services, with significant leadership experience in asset management.
- 10+ years in senior leadership roles across business strategy, digital transformation, product development, business analysis, or related functions.
- Demonstrated experience defining digital strategies, target-state blueprints, and multi-year transformation roadmaps.
- Strong understanding of emerging AI capabilities and their application to product development, client experience, and business processes.
- Proven experience leading cross-functional initiatives across business, technology, operations, and data.
- Demonstrated experience building and leading high-performing product, digital, or transformation teams.
- Undergraduate degree required.
Nice To Haves
- Advanced degree (MBA, MSc) preferred.
Responsibilities
- Develop the global Digital Client Experience strategy, vision, and target-state blueprint in partnership with CCG, CBO, and COO stakeholders.
- Design end-to-end digital client journeys that simplify interactions, increase personalization, reduce friction, and create an integrated client experience.
- Establish governance and prioritization across the Digital Client Experience roadmap, focusing resources on the highest-value client and business outcomes.
- Own the implementation roadmap and partner with technology, operations, and data teams to translate business blueprints into scalable solutions.
- Build and lead a high-performing, AI-native Product Builder team combining responsibilities traditionally performed by product managers and business analysts.
- Establish an AI-first product development approach using AI to accelerate requirements, prototyping, analysis, testing, and solution development.
- Serve as a senior advocate for Digital Client Experience and drive alignment across business, technology, operations, and global stakeholders.
Benefits
- Retirement savings plan (401K) with company match.
- Insurance coverage including basic life, medical, dental, vision, long-term disability, and other optional additional coverages.
- Paid time off including vacation, sick leave, short-term disability, and family care responsibilities.
- Access to an Employee Assistance Program.
- Incentive compensation, including eligibility for annual performance-based awards, with certain sales-role exceptions.
- Eligibility for certain tax-advantaged savings plans.
- Inclusive development opportunities.
- Flexible work-life support.
- Paid volunteer days.
- Employee networks.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
