Global Head of Client Implementation & Billing Services, MD - State Street Investment Management
About The Position
State Street Investment Management is seeking a Global Head of Client Implementation & Billing Services within the COO Client Experience (CX) Technology and Business Services organization. This senior leader has global responsibility for client implementation and billing services, ensuring strong day-to-day execution while setting strategic direction and transforming the global operating model. The role leads the evolution of Client Implementation & Billing Services across people, process, technology, and operating model. Working closely with CX, Client Coverage Group (CCG), Investments, Finance, and COO leadership, the Global Head delivers timely client onboarding, accurate billing, effective controls, and a consistent, scalable, high-quality client experience. The position also supports broader CX strategy, business blueprint, and operating-model transformation initiatives. The role requires 15+ years of financial services experience, including significant leadership experience, and 10+ years in senior leadership roles. An undergraduate degree is required; an advanced degree is preferred.
Requirements
- 15+ years of financial services experience, including significant leadership experience in asset management, client implementation, billing, client operations, or related functions.
- 10+ years in senior leadership roles with responsibility for complex operations and/or global teams.
- Experience designing global operating models and leading large-scale transformation.
- Experience leading client implementation and billing operations, risk, controls, and remediation.
- Experience partnering with technology teams to deliver workflow, data, billing, or client-service platforms.
- Strong understanding of AI and automation and their application to operational processes.
- Proven ability to influence senior stakeholders and lead high-performing global teams.
- Undergraduate degree required.
Nice To Haves
- Advanced degree preferred.
Responsibilities
- Lead global Client Implementation & Billing Services, including client onboarding, account and mandate setup, invoice setup, billing operations, issue escalation, remediation, and operational controls.
- Define and execute the global operating model and transformation roadmap, driving consistency, scalability, efficiency, accountability, and end-to-end ownership.
- Partner with CX Platform and other technology teams to define business requirements and priorities for client implementation, workflow, data, and billing platforms.
- Drive adoption of AI, automation, and workflow solutions to accelerate client implementation, improve billing accuracy, reduce manual work, and strengthen controls.
- Build and develop a high-performing global team with clear accountability and performance expectations.
- Partner with senior stakeholders across CX, COO, CCG, Investments, Finance, Legal, Compliance, and Technology to deliver strong client experience and business outcomes.
- Support broader CX strategy, business blueprint, and operating-model transformation initiatives.
Benefits
- Retirement savings plan (401K) with company match.
- Insurance coverage including basic life, medical, dental, vision, long-term disability, and optional additional coverages.
- Paid time off including vacation, sick leave, short-term disability, and family care responsibilities.
- Access to an Employee Assistance Program.
- Incentive compensation, including eligibility for annual performance-based awards, excluding certain sales roles subject to sales incentive plans.
- Eligibility for certain tax-advantaged savings plans.
- Inclusive development opportunities.
- Flexible work-life support.
- Paid volunteer days.
- Employee networks.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
