Global Head of Digital Client Experience, MD - State Street Investment Management

State Street•Boston, MA

About The Position

State Street Investment Management is seeking a Global Head of Digital Client Experience within its COO Client Experience (CX) Technology and Business Services organization. This senior leader will transform how clients interact with State Street IM across digital channels by defining the target-state Digital Client Experience strategy and turning client and business needs into product blueprints and implementation roadmaps. The role partners with the Client Coverage Group (CCG), Chief Business Office (CBO), COO stakeholders, and technology, operations, and data teams to deliver a differentiated, intuitive, and increasingly personalized digital client experience. The role owns the implementation roadmap and establishes governance and prioritization for digital experience initiatives, directing resources toward high-value client and business outcomes. It also builds and leads a high-performing, AI-native Product Builder team and establishes an AI-first product development approach to accelerate requirements, prototyping, analysis, testing, and solution development. The Global Head serves as a senior advocate for Digital Client Experience and drives alignment across business, technology, operations, and global stakeholders.

Requirements

15+ years of experience in financial services, with significant leadership experience in asset management.
10+ years in senior leadership roles across business strategy, digital transformation, product development, business analysis, or related functions.
Demonstrated experience defining digital strategies, target-state blueprints, and multi-year transformation roadmaps.
Strong understanding of emerging AI capabilities and their application to product development, client experience, and business processes.
Proven experience leading cross-functional initiatives across business, technology, operations, and data.
Demonstrated experience building and leading high-performing product, digital, or transformation teams.
Undergraduate degree required.

Nice To Haves

Advanced degree (MBA, MSc) preferred.

Responsibilities

Develop the global Digital Client Experience strategy, vision, and target-state blueprint with CCG, CBO, and COO stakeholders.
Design end-to-end digital client journeys that simplify interactions, increase personalization, reduce friction, and create an integrated client experience.
Establish governance and prioritization across the Digital Client Experience roadmap, focusing resources on high-value client and business outcomes.
Own the implementation roadmap and partner with technology, operations, and data teams to translate business blueprints into scalable solutions.
Build and lead a high-performing, AI-native Product Builder team combining product management and business analysis responsibilities.
Establish an AI-first product development approach using AI to accelerate requirements, prototyping, analysis, testing, and solution development.
Advocate for Digital Client Experience and drive alignment across business, technology, operations, and global stakeholders.

Benefits

Retirement savings plan (401K) with company match.
Insurance coverage including basic life, medical, dental, vision, long-term disability, and optional additional coverages.
Paid time off including vacation, sick leave, short-term disability, and family care responsibilities.
Access to an Employee Assistance Program.
Incentive compensation, including eligibility for annual performance-based awards, excluding certain sales roles subject to sales incentive plans.
Eligibility for certain tax-advantaged savings plans.
Inclusive development opportunities.
Flexible work-life support.
Paid volunteer days.
Employee networks.