Global Head, HR - Digital Operations

Baxter•Deerfield, IL

12h•Hybrid

About The Position

This is where your work makes a difference. At Baxter, we believe every person—regardless of who they are or where they are from—deserves a chance to live a healthy life. It was our founding belief in 1931 and continues to be our guiding principle. We are redefining healthcare delivery to make a greater impact today, tomorrow, and beyond. Our Baxter colleagues are united by our Mission to Save and Sustain Lives. Together, our community is driven by a culture of courage, trust, and collaboration. Every individual is empowered to take ownership and make a meaningful impact. We strive for efficient and effective operations, and we hold each other accountable for delivering exceptional results. Here, you will find more than just a job—you will find purpose and pride. The Senior Director of HR Operations will be a key leader in transforming HR into a strategic, insights-driven function by optimizing processes, improving efficiency, and delivering an integrated HR technology roadmap. This role will oversee HR systems, process optimization, and service delivery, ensuring that HR operations provide scalable, efficient, and innovative solutions to support business and workforce needs. The ideal candidate is a strategic thinker and operational expert who can evolve HR operations into an advisory function that informs leadership, enhances employee experience, and drives continuous improvement across the enterprise.

Requirements

15+ years of experience in HR Operations, HR Technology, or HR Shared Services, with 5+ years in a senior leadership role.
Deep expertise in HRIS platforms (Workday preferred), HR process optimization, and automation.
Proven ability to design and execute an HR operations strategy that enhances efficiency and service delivery.
Strong knowledge of HR data governance, compliance, and regulatory requirements in a global organization.
Experience with process improvement methodologies (Lean, Six Sigma, etc.) to drive operational efficiencies.
Exceptional leadership, stakeholder management, and change management skills.
Strong ability to leverage data and technology to inform and drive strategic HR decisions.
Background in AI-driven HR solutions, automation, and digital transformation.

Responsibilities

Develop and execute a strategic roadmap for HR Operations that aligns with business and workforce priorities.
Lead initiatives to streamline, automate, and standardize HR processes, reducing inefficiencies and enhancing service delivery.
Transform HR operations into a data-driven, strategic advisory function, providing business leaders with insights and recommendations.
Ensure HR processes are scalable, globally consistent, and compliant with all relevant regulations and policies.
Oversee the HR technology strategy, ensuring seamless integration across platforms such as Workday and other HRIS tools.
Partner with IT and HR teams to drive continuous improvements, system enhancements, and automation to support workforce needs.
Lead the evaluation, selection, and implementation of new HR technologies to improve efficiency and enhance employee experience.
Ensure data accuracy, integrity, and security within all HR systems, establishing strong governance practices.
Develop a best-in-class HR service delivery model, ensuring an optimal employee experience.
Identify opportunities to leverage self-service tools, chatbots, and AI-driven solutions to enhance HR operational efficiency.
Monitor and optimize HR processes such as benefits administration, compliance tracking, and onboarding.
Drive a culture of continuous improvement, using data and feedback to refine processes and enhance HR's value to the business.
Partner with HR leaders and business stakeholders to ensure HR operations align with workforce planning, talent strategy, and company goals.
Provide strategic insights to senior leadership on HR operational trends, workforce analytics, and process improvements.
Collaborate with Finance, IT, and Compliance teams to ensure HR operations align with broader business strategies.
Lead change management efforts related to HR system updates, process improvements, and policy enhancements.
Build, develop, and lead a high-performing HR Operations team, fostering innovation and efficiency.
Mentor and upskill HR operations professionals, ensuring the team is equipped with cutting-edge knowledge and best practices.
Create a culture of service excellence, continuous learning, and operational agility

Benefits

medical and dental coverage that start on day one
insurance coverage for basic life, accident, short-term and long-term disability, and business travel accident insurance
Employee Stock Purchase Plan (ESPP), with the ability to purchase company stock at a discount
401(k) Retirement Savings Plan (RSP), with options for employee contributions and company matching
Flexible Spending Accounts
educational assistance programs
paid holidays
paid time off ranging from 20 to 35 days based on length of service
family and medical leaves of absence
paid parental leave
commuting benefits
Employee Discount Program
Employee Assistance Program (EAP)
childcare benefits