Global EOR Delivery Manager

Workwell • ,

12d • $100,000 - $130,000 • Remote

About The Position

Workwell is seeking an experienced Global EOR Delivery Manager to lead the client experience for its Employer of Record services across its North American client base. The role connects clients with internal teams to ensure global employment solutions are implemented and delivered smoothly, consistently, and with clear accountability. The manager works across Operations, Payroll, Finance, Legal, Sales, Account Management, and Workwell Global to resolve problems, improve service delivery, and support growth.

The position combines client relationship management, operational expertise, and commercial awareness. Success means delivering smooth implementations, maintaining strong client relationships and clear accountability, resolving issues promptly, and helping build a scalable service that supports future growth.

Requirements

• At least 5 years of experience within EOR, staffing, MSP, RPO, global mobility, HR outsourcing, payroll, workforce operations, or complex client service delivery.
• Strong experience managing clients in a service-led environment.
• Understanding of global employment, payroll, onboarding, and workforce administration.
• Confidence working across multiple teams, countries, and stakeholders.
• Strong problem-solving, communication, and relationship-management skills.
• Commercial awareness and the judgment to balance client requirements with operational realities.

Nice To Haves

• Experience supporting enterprise or multi-country clients.

Responsibilities

• Own the day-to-day client relationship and delivery of global EOR services.
• Coordinate onboarding, payroll, invoicing, benefits, workforce administration, and offboarding across internal teams.
• Lead client reviews, implementation discussions, and issue resolution.
• Create clear ownership, escalation routes, and consistent service standards.
• Identify service improvements and help develop scalable processes and playbooks.
• Work with Legal, Compliance, Finance, and Operations to manage employment, financial, and delivery risks.
• Partner with Sales and Account Management to shape new EOR opportunities and ensure proposed solutions can be delivered effectively.
• Identify opportunities to expand services across clients, countries, and worker populations.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed