Global Enterprise Program Manager

MillerKnoll•New York, NY

1d•$100,000 - $120,000

About The Position

MillerKnoll is a design-driven company that delivers commercial furniture solutions to Fortune 1000 companies around the world. The Global Enterprise Program Manager drives consistent execution of processes for select Global Enterprise accounts, bringing structure, governance, and coordination to complex, globally distributed clients. The role aligns global teams and dealers and partners closely with Global Enterprise Managers and global sellers to deliver consistent, high-quality service and ensure client satisfaction. The position coordinates strategic account initiatives, project plans, timelines, milestones, and KPIs; manages risks, issues, budgets, and escalations; and supports communication among customers, dealers, internal groups, and regional and global teams. It also enables dealers through training and guidance, supports program compliance and pricing checks, maintains client standards and project documentation, and leads continuous-improvement efforts.

Requirements

Bachelor’s degree in a relevant discipline or equivalent work experience.
5–10 years of experience in program and project coordination, sales support, account support, or a related role.
Strong planning, organizational, time-management, and problem-solving skills, including the ability to manage competing deadlines in a fast-paced, changing environment.
Excellent verbal, written, and interpersonal skills, including listening, empathy, negotiation, conflict resolution, facilitation, and professional presentation; ability to build long-term relationships with customers and associates at all levels.
Self-motivated and results-oriented, with high personal performance standards, accountability, a strong service mindset, and a desire to continuously learn; able to work independently and as part of a team.
High integrity and business ethics, with confidence representing MillerKnoll professionally with customers.
Ability and willingness to travel up to 30%, including occasional customer visits, team meetings, and industry events.
Proficiency with office platforms, communication software, and other tools used in the MillerKnoll office environment.
Ability to perform all essential functions of the position, with or without reasonable accommodation.

Nice To Haves

Experience in project management or planning, facility management or design, or working with construction trades or architectural firms.
Retail sales experience, including working directly with customers to understand their needs and recommend solutions.
Experience in a retail or financial services branch environment, such as organizing branch operations or preparing financial reports.
Financial literacy and business acumen.
Knowledge of MillerKnoll’s brands, products, and services and how they solve customer problems.
Knowledge of competing products and the ability to differentiate MillerKnoll’s offerings.
Familiarity with MillerKnoll’s structure and support resources, and how to use them to deliver client projects.

Responsibilities

Partner with Global Enterprise Account Managers to execute strategic account initiatives through structured, scalable processes.
Develop and manage comprehensive project timelines, milestones, and KPIs.
Oversee project timelines, address potential issues promptly, and serve as a point of escalation.
Proactively mitigate risk and drive initiatives that ensure a successful, seamless customer experience.
Anticipate needs and solve problems to meet or exceed customer expectations.
Manage assigned expense and program budgets.
Communicate and collaborate with global and regional team members, dealers, customers, and internal business groups to deliver a consistent customer experience.
Collaborate with Account Managers on customer business reviews.
Contribute to a team environment and perform additional responsibilities as requested to achieve business objectives.
Provide training, guidance, and tools to dealer networks supporting enterprise accounts.
Collaborate with in-country dealers to maintain program awareness and compliance with guidelines, standards, discounts, and terms of sale.
Maintain client standards and update global standards records to drive MillerKnoll floor plate sales and minimize leakage to competitive products.
Provide checks and balances on project pricing quotes and honor relevant contracts.
Identify opportunities for process optimization, efficiency gains, and customer experience improvements.
Lead lessons-learned processes with stakeholders after key projects and recommend process improvements.
Maintain project files to support the transition of relevant typicals to future projects, and update dealer playbooks with best practices.
Implement best practices across internal teams and dealers.