GLOBAL DIRECTOR OPERATIONS

Compass Group•New York, NY

1d•$160,000 - $180,000•Hybrid

About The Position

Rapport is a specialized division of FLIK Hospitality Group focused on all aspects of guest and employee services, meeting and event planning and conference center management. Distinct from recruitment agencies, we do not engage in temporary contracts. Our commitment is to foster long-term career development, allowing ambassadors to enjoy the comprehensive benefits of working directly with us. Rapport invests in all of its ambassadors, allowing them to attain their career aspirations. It starts with a warm welcome to our business, followed by an individual training and development program. You’ll be encouraged to become the very best you can be throughout your career here, and will be provided with the skills to step into your next big role. Becoming a Rapport ambassador means becoming part of a global community, collaborating with diverse talents, sharing ideas, and experiencing a workplace culture that extends beyond local boundaries. Your journey with us is more than just a job: it’s a meaningful career. Compass Group, in partnership with Rapport Guest Services, is seeking an exceptional Global Director of Operations to lead and transform reception and conference services across 14 dynamic, high-profile locations worldwide. This is more than an operations role, it’s an opportunity to define what world-class hospitality looks like at scale, influence global service strategy, and leave a lasting mark on the workplace experience for thousands of guests and employees every day for one of our premier clients. If you are a visionary leader who thrives in fast-paced, client-driven environments and is passionate about delivering unforgettable service experiences, this is your platform to lead, innovate, and inspire.

Requirements

Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation.

Responsibilities

Set and execute a bold global strategy for reception and conference services across the U.S., India, and UK
Elevate service delivery to a best-in-class, hospitality-led experience that sets new industry benchmarks
Drive consistency while embracing regional nuances and cultural excellence
Lead, coach, and empower a diverse, international team of managers and front-line professionals
Build a culture where service excellence, innovation, and people-first leadership
Develop future leaders and create clear pathways for growth and succession
Act as a trusted advisor and strategic partner to senior client stakeholders
Deliver impactful business reviews and continuously evolve services to exceed expectations
Own operational and financial performance across all locations, balancing excellence with efficiency
Identify opportunities to enhance service, optimize costs, and expand scope
Play a key role in retention, innovation, and growth initiatives
Introduce forward-thinking ideas, technology, and service enhancements that redefine guest experience
Continuously raise the bar transforming traditional reception and conference services into seamless, elevated experiences