Global Customs Compliance Lead (Bilingual: English/Mandarin)

Bitdeer Technologies Group•Los Angeles, CA

8d•Onsite

About The Position

Bitdeer is seeking a bi-lingual (English/Mandarin) Global Customs Compliance Lead for its Los Angeles office. This role is responsible for managing cross-border customs documentation, navigating international regulations, and ensuring the smooth operation of a high-value supply chain. The ideal candidate will have 3+ years of experience and a strong aptitude for technical accuracy, vendor coordination, and proactive risk management.

Requirements

Minimum 3 years of working experience in global import and export customs clearance management.
Fluent in English (oral & written) is mandatory.
Proficient in import and export customs regulations of the United States, Vietnam, Malaysia, Singapore, and other regions.
Familiar with U.S. CBP rules, AMS/ISF anti-terrorism filing requirements, and mandatory FCC ID certification standards for wireless devices.
Ability to establish a global customs clearance compliance control system independently, formulate standardized customs clearance operation procedures and risk emergency plans.
Excellent capabilities in risk prediction, hazard detection, and abnormal handling.
Experienced in global customs clearance agency management, capable of independently establishing the service provider admission, assessment, and elimination system.
Excellent cross-border and cross-institutional communication coordination and business negotiation skills.
Proficient in document management and data statistical analysis.
Able to conduct customs document review, compliance report writing, data review and analysis.
Proficient in using Excel, logistics management system, and customs declaration system.
Possess valid work permits for full-time work in the US.

Nice To Haves

Practical experience in cross-border customs clearance for high-value containerized goods and electronic products shipped from Southeast Asia (Vietnam / Malaysia) to the US is preferred.
Experience in U.S. Customs Bond administration and dangerous goods clearance is a plus.
Ability to speak, read, and write in Mandarin is preferred.
Candidates holding relevant professional certificates such as Customs Declarer, Inspection Declarer, Registered Safety Engineer, and Logistics Specialist are preferred.

Responsibilities

Establish and implement a global customs compliance system, including standardized processes and operational standards for import and export customs clearance worldwide, covering key business countries such as the United States, Vietnam, Malaysia, and Singapore.
Ensure all customs clearance activities are rule-based, compliant, and traceable by clarifying compliance requirements, responsibility allocation, and risk control points.
Conduct comprehensive reviews of global import and export customs documents (declarations, invoices, packing lists, bills of lading/waybills, certificates of origin, compliance certifications, dangerous goods declarations) to ensure authenticity, completeness, consistency, and alignment with actual goods.
Manage daily communication and cooperation with international freight and customs clearance companies to build a stable service provider system.
Liaise with customs authorities, customs brokers, and port terminals in various regions, track clearance progress, and handle customs inspections, valuation, and duty payments.
Provide complete document support for goods pickup at customs and ports.
Develop and implement a risk response plan for customs clearance anomalies, coordinating with relevant parties to promptly and properly handle situations and minimize delays.
Stay updated on the latest changes in import/export laws, customs supervision policies, and international transportation safety regulations in key regions.
Adjust the company’s customs clearance compliance procedures to sustain long-term business compliance.
Deliver regular specialized training on customs compliance to logistics, business, warehousing, and other relevant teams.
Establish a full-process data ledger for global customs clearance, tracking key indicators such as clearance lead time, inspection rate, exception rate, compliance pass rate, and clearance costs.
Compile regular operational analysis reports, identify weak points, and conduct ongoing optimization to improve clearance efficiency and reduce costs and risks.
Manage the full lifecycle of U.S. Customs Bonds, including application, renewal, and modification, ensuring validity and compliance with mandatory requirements.
Prepare, review, and submit all documents for the U.S. customs clearance process, ensuring compliance with U.S. customs authorities' requirements and avoiding risks due to document discrepancies.
Establish a stable domestic U.S. customs clearance service system by connecting with domestic customs clearance agents, customs agencies, ports, terminals, and inland transportation service providers.
Provide full-chain domestic U.S. customs clearance support for the company's core cross-border business.