Global Customer Success Manager
Esko, a Veralto company
•$100,000 - $110,000•Remote
About The Position
Esko, a Veralto company, is a global provider of integrated software and hardware solutions that accelerate the go-to-market process of packaged goods. Innovation is built into our DNA—we continuously evolve our products, processes, and people, while fostering an inclusive workplace where everyone can thrive. The Global Account Customer Success Manager leads the post-sale experience for a portfolio of strategic global accounts—driving adoption, value realization, and retention. This role is US Remote, working cross-functionally across regions and customer stakeholders.
Requirements
- 5–10 years in Customer Success, Consulting, or Strategic Account Management in B2B SaaS
- Experience managing enterprise/global accounts
- Proven experience leading QBRs / EBRs with executives
- Demonstrated ability to drive cross-functional alignment without authority
- Experience with CRM/CS tools (Salesforce, Gainsight)
Responsibilities
- Owning the global post-sale customer journey (onboarding → adoption → retention)
- Leading QBRs / EBRs with executive stakeholders
- Building and executing outcome-based Success Plans
- Driving adoption and aligning to measurable KPIs
- Monitoring customer health and mitigating risks
- Partnering with Sales, Services, Support, and Product
- Elevating customer feedback into product and roadmap discussions
Benefits
- Health, dental, vision, and 401(k) with match starting Day 1!
- Flexible working hours in a US Remote environment
- Comprehensive health benefits to support you and your family
- Professional onboarding and continuous learning opportunities
- Clear career growth and development pathways
- paid time off
- medical/dental/vision insurance
- 401(k)
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
