Global Customer Success Manager
About The Position
Esko, a Veralto company, is a global provider of integrated software and hardware solutions that accelerate the go-to-market process of packaged goods. Innovation is built into our DNA—we continuously evolve our products, processes, and people, while fostering an inclusive workplace where everyone can thrive. This role is a strategic, high-impact role where you partner with global enterprise customers and influence real business outcomes. The Global Account Customer Success Manager leads the post-sale experience for a portfolio of strategic global accounts—driving adoption, value realization, and retention. This role is US Remote, working cross-functionally across regions and customer stakeholders.
Requirements
- 5–10 years in Customer Success, Consulting, or Strategic Account Management in B2B SaaS
- Experience managing enterprise/global accounts
- Proven experience leading QBRs / EBRs with executives
- Demonstrated ability to drive cross-functional alignment without authority
- Experience with CRM/CS tools (Salesforce, Gainsight)
Responsibilities
- Owning the global post-sale customer journey (onboarding → adoption → retention)
- Leading QBRs / EBRs with executive stakeholders
- Building and executing outcome-based Success Plans
- Driving adoption and aligning to measurable KPIs
- Monitoring customer health and mitigating risks
- Partnering with Sales, Services, Support, and Product
- Elevating customer feedback into product and roadmap discussions
Benefits
- Health, dental, vision, and 401(k) with match starting Day 1!
- Flexible working hours in a US Remote environment
- Comprehensive health benefits to support you and your family
- Professional onboarding and continuous learning opportunities
- Clear career growth and development pathways
- paid time off
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
