Global Customer Experience Intern

Zoetis • Parsippany-Troy Hills, NJ

1d • $40

About The Position

Zoetis is seeking a Global Customer Experience Intern to join its Global Customer Experience (CX) & Technology team. The internship provides hands-on experience improving customer experience by listening to customer feedback, identifying opportunities, partnering across the business, and helping implement meaningful improvements. The intern will work closely with the Global CX team and subject matter experts to understand customer needs, evaluate potential solutions, and measure the impact of customer experience initiatives.

Requirements

• Strong business acumen and an interest in business processes, customer behaviors, and trends affecting customers and the Animal Health industry.
• Strong written and verbal communication skills, with the ability to communicate effectively with diverse audiences.
• Interest in technology and digital solutions and how they can enhance the customer experience.
• Strong analytical and problem-solving skills, with the ability to translate insights into actionable recommendations.
• Highly motivated and results-oriented, with a strong sense of ownership, accountability, and follow-through.
• Ability to collaborate effectively with cross-functional teams and stakeholders.

Responsibilities

• Partner with the Global CX team to identify areas of focus and uncover opportunities to improve customer experience using feedback from multiple customer listening channels.
• Collaborate with subject matter experts to understand customer insights, existing experiences, business processes, and the feasibility of potential improvements.
• Develop proposed solutions based on customer feedback, gain stakeholder alignment, and partner with cross-functional teams to implement improvements.
• Work with the Global CX team to evaluate the impact of implemented changes and determine whether improvements successfully address customer needs.

What This Job Offers

• Career Level: Intern
• Education Level: No Education Listed