Global Collections Supervisor

Thornton Tomasetti • Chicago, IL

2d • $110,000 - $140,000 • Onsite

About The Position

Thornton Tomasetti is seeking an experienced and strategic Global Collections Supervisor to lead the evolution of our global collections function. Reporting to the Director of Billing & Collections, you will play a key role in shaping the future of our collections organization by developing scalable processes, driving operational excellence, and improving financial performance across our global business. In this role, you'll combine strategic leadership with hands-on execution to enhance collections operations, strengthen partnerships across Finance, and build a high-performing team that supports the firm's continued growth.

Requirements

• Bachelor's degree in Accounting, Finance, Business Administration, or a related field, or an equivalent combination of education and experience.
• 7 or more years of progressive experience in collections, accounts receivable, or credit management.
• Demonstrated success leading organizational transformation, implementing process improvements, and driving measurable operational results.
• Strong understanding of accounts receivable, collections strategies, cash flow management, aging analysis, and industry best practices.
• Experience partnering with Finance, Accounting, and Controllership teams to support financial reporting and risk management.
• Excellent communication, leadership, and change management skills with the ability to influence stakeholders across all levels of the organization.

Nice To Haves

• Experience working within a complex, multi-office, or global organization is preferred.

Responsibilities

• Lead the global collections function, driving strategic initiatives that improve operational performance and support business objectives.
• Evaluate current collections processes and implement scalable solutions that enhance efficiency, consistency, and effectiveness across regions.
• Design and optimize team structure, staffing models, workflows, and performance expectations to support future growth.
• Establish and maintain global collections standards, best practices, and escalation procedures.
• Oversee collection activities across multiple regions, improving cash flow, reducing aged receivables, and optimizing days sales outstanding (DSO).
• Develop strategies to manage complex, high-risk, and escalated accounts while balancing strong client relationships.
• Analyze key performance metrics to identify trends, opportunities, and areas for process improvement.
• Leverage technology and automation to streamline collections processes and enhance reporting capabilities.
• Partner closely with Finance and Controllership to support bad debt management, reserve analysis, audit requirements, financial reporting, and receivables governance.
• Recruit, coach, and develop a high-performing collections team while creating clear performance goals and professional development opportunities.

Benefits

• Medical, Dental, Vision, Life, AD&D, Disability and other voluntary benefits
• Flexible Spending Accounts for Medical and Childcare
• Paid Time Off, Family Leave for New Parents, Volunteer Time
• Tuition Reimbursement
• Commuter Transit (where available)
• 401k retirement savings with Company matching on employee contributions and/or qualified student loan repayments
• Fitness Reimbursement
• And other various wellness, diversity/inclusion and employee resource programs and initiatives

What This Job Offers

• Job Type: Full-time
• Career Level: Manager