Collections Supervisor

FlightSafety International • Columbus, OH

13d

About The Position

The Collections Supervisor will oversee the collections activities at FlightSafety. The Collection Supervisor will also be responsible for managing, coaching and training a team of Collections Coordinators.

Requirements

• Bachelor’s degree or experience in lieu of degree
• 5+ years of relevant experience in Accounts Receivable or Collections
• 1-3 years of supervisory experience preferred
• SAP/Salesforce or similar software preferred
• Proven ability to supervise a team
• Proven success in a collection role
• Knowledge of credit terms, and collections techniques
• Working knowledge of MS Office Suite
• High degree of accuracy and attention to detail
• Ability to meet deadlines and manage multiple tasks simultaneously
• Ability to interact with various levels of management in a professional manner
• Ability to train and motivate team members

Responsibilities

• Monitor and facilitate daily collections operations, provide direction, set priorities, and oversee team performance to ensure exceptional customer service.
• Oversee the processes ensuring minimizing AR balances across the company.
• Provide KPI and collections metrics to upper management and provide recommendations for improvement.
• Oversee and process complex credit card payments and refunds.
• Identify issues attributing to account delinquency and provide recommendations to Director.
• Manage escalated collection issues from the team.
• Support Director with special projects as assigned.
• Identify and recommend ways to streamline collections services and improve processes.
• Oversee and support the coaching, development, and training of team members.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level