Global Clinical Supply - Process Steward - Packaging - Hybrid

Merck • Upper Gwynedd Township, PA

8d • $117,000 - $184,200 • Hybrid

About The Position

As part of Global Clinical Supplies, the Process Steward works at the interface between core business processes and SAP capabilities to enable efficient operations, support enhancements, and drive innovation. The Senior Specialist, Global Clinical Supplies Process Steward ensures clinical supply chain processes are clearly defined and documented and supported by appropriate workflows, stakeholders, subject matter experts, and tools such as SAP.

This role is oriented toward Packaging Execution, Operations Planning, and Clinical Labelling. It supports processes and SAP capabilities related to operations planning (including BOMs, recipes, and master data/ECM), packaging, clinical labelling, and operational transactions. The Process Steward works with end users and process owner communities to ensure processes meet current and evolving business needs, and provides SAP solution oversight and expertise in the domain.

The role is based in West Point, Pennsylvania, with a hybrid work arrangement and 10% travel. It is a regular position on the first/day shift. The salary range for the primary location is $117,000 to $184,200, with eligibility for an annual bonus and long-term incentive, if applicable.

Requirements

• Bachelor’s degree in science, engineering, or a similar field with 5+ years of relevant experience, or strong experience in clinical packaging and/or labelling.
• Hands-on experience with SAP supply chain modules.
• 5+ years of experience in supply chain management or related manufacturing, packaging support, and clinical labelling functions.
• Demonstrated experience in GxP compliance and business process execution.
• 3+ years of experience with SAP Production Execution and master data (BOMs, recipes, and ECM) and/or SAP Clinical Labelling.
• Demonstrated knowledge of quality management and warehouse management processes.
• Ability to manage a portfolio of projects and initiatives.
• Excellent written and verbal communication skills, including presenting complex information clearly and concisely to technical and non-technical audiences.
• Ability to collaborate effectively with cross-functional teams and external partners.
• Ability to identify risks to issue resolution, project timelines, scope, or deliverables and escalate accordingly.
• Demonstrated ability to build collaborative stakeholder relationships to drive change and execute priorities.
• Results-oriented approach, with a proven ability to execute collaborative projects and develop subject matter expertise.

Nice To Haves

• Expertise in system and business process design, including process analysis, optimization, and solution development, preferably in pharmaceuticals or life sciences.
• Experience supporting large-scale SAP implementations, including business process deployment, system enhancement initiatives, and/or master data migration.
• Experience with SAP PI sheets and clinical packaging processes.
• Hands-on experience with business processes.
• Communication, cross-functional leadership, SAP Business Technology Platform (SAP BTP), SAP implementations, and warehouse management skills.

Responsibilities

• Lead development and implementation of Global Clinical Supplies processes aligned with short- and long-term objectives.
• Serve as the knowledge expert for SAP and Global processes covering packaging, operations planning (BOMs, recipes, ECM, and related areas), and clinical labelling.
• Drive business challenges to resolution using system solutions across Global Clinical Supplies.
• Support business case development through the Enhancement Prioritization Management Form and maintain the Demand Tracker for enhancement requests and prioritization.
• Drive business process standardization, implementation, and training on new processes.
• Protect the integrity of a single global business process by reviewing SOPs and assessing process changes for system impact.
• Contribute to the Global Clinical Supplies Process Steward Network, partnering with the Manufacturing Division Global Process Steward and COMET Functional Leads.
• Support tier management and escalations for transactional issue resolution.
• Provide support for deviations, investigations, and CAPAs in packaging and operations planning.
• Collaborate with cross-functional teams to identify process-driven opportunities to improve business performance.
• Develop collaborative, trust-based stakeholder relationships to drive change and execute priorities.
• Manage a portfolio of projects and initiatives, identify risks to issue resolution, timelines, scope, or deliverables, and escalate as appropriate.

Benefits

• Medical, dental, and vision healthcare benefits and other insurance benefits for employees and family.
• Retirement benefits, including 401(k).
• Paid holidays, vacation, and compassionate and sick days.
• Annual bonus and long-term incentive, if applicable.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior