Global Client Partner — Enterprise CPG Accounts

Arva Intelligence•Houston, TX

4d•Remote

About The Position

Arva is a machine learning software-based SaaS company with offices located in Houston, TX and Park City, UT. Arva's platform was built to apply our novel ML technology to the agricultural industry, optimizing and measuring regenerative practices, improving crop yields, and reducing operational costs for producers. Our platform helps our customers and partners capitalize on "natural regenerative practices" by providing recommendations that improve environmental and ecological ecosystems. Platform features include practice verification and registration, as well as the sale of environmental asset credits to our corporate buyers. Thus, Arva is helping to keep the planet green by providing a "green-tech" platform that informs, measures, validates, and registers carbon exchange opportunities, allowing growers and ranchers to produce and sell credits that are bought by our corporate partners, who endorse sustainable food supply and carbon neutrality. As Arva scales its work with global enterprise CPG partners, we are seeking an experienced Global Client Partner to own end-to-end client delivery, cross-functional coordination, and relationship depth across Arva's largest global accounts. The Global Client Partner (GCP) will own Arva's global CPG accounts day to day — accountable for client delivery, cross-functional coordination, and key relationships. This person will know the client better than anyone else at Arva. Our clients are large global clients, with account management is currently fragmented, with no single person truly owning the account. These accounts span multiple internal functions (sales, agronomy, modeling, sustainability, reporting, product, CS/Ops, finance, and more) and multiple external parties (the client's sustainability and procurement organizations, Arva's CPs, and the growers behind them). Today that coordination happens in pieces, and all parties are starting to feel the seams.

Requirements

8–12 years of experience, with meaningful time in a delivery-accountable seat rather than a purely commercial one.
Experience working with or inside a large CPG organization — understands how procurement and sustainability functions behave, and that they frequently disagree with each other.
Credible on the substance: regenerative agriculture practices, MRV, carbon accounting, and what a grower actually does in a season. While not necessarily an agronomist, one must possess the ability to provide accurate information.
Real program-management skills — runs a tracker, chairs a cross-functional meeting, and holds peers to dates without formal authority over them.
Strong executive presence with the client, coupled with a low sense of self-importance regarding credit internally.
Proactive in acknowledging and expressing a willingness to miss a scheduled date in advance.
Availability to travel to the US, Panama, and Malaysia, at approximately 50% travel.
Only applicants currently, and in the future, eligible to work in the United States will be considered for this position.

Nice To Haves

Fluent Spanish is a plus, to work with teams in Panama.

Responsibilities

Translates the contract and every side-conversation commitment into one plan of record with named owners and dates.
Runs the tracker, chases it, and escalates early — the client should never be the one to tell Arva it's late.
Owns the risk register for the account: what could cost Arva this relationship, and what's being done about it.
Serves as the single source of truth on account status internally.
Runs a standing cadence with all cross-functional departments on each account.
Frames and prioritizes the client's product and roadmap asks so they arrive at Product (or Sustainability, CS, etc.) as decisions, not noise.
Where a Client Partner is delivering acres against a client program, co-owns the plan with the CSM: the Global Client Partner owns the client's expectations, the CSM owns the CP relationship.
Escalates to the reporting manager / leadership forum for a decision within an agreed number of business days when internal teams are over-subscribed and priorities collide (SLA to be defined).
Maintains a written account map: who reports to whom, real decision makers, blockers, and champions.
Stays fluent in the client's public commitments (e.g., Scope 3 / FLAG targets, sourcing pledges), fiscal calendar, reporting deadlines, and the internal dynamics between sustainability and procurement.
Co-owns the executive sponsor relationship and runs the QBR.
Stays present and credible with the client's operating teams, not just its executives.
Identifies and nurtures opportunities within its existing accounts and remains present in the process, but it does not actively pursue new clients.