Client Director, Enterprise Accounts

Uniphore•USA - TX - Remote, TX

5d•$289,600 - $398,200•Remote

About The Position

Uniphore is a leading B2B AI-native company focused on driving business outcomes across various industry verticals with its AI platform. The company's multimodal architecture combines Generative AI, Knowledge AI, Emotion AI, workflow automation, and a co-pilot to enhance customer and employee experiences. Uniphore specializes in capturing and analyzing voice, video, and text data to disrupt enterprise functions impacting customers.

Requirements

10+ years in enterprise SaaS/technology account management or sales, with consistent quota/retention attainment
5+ years managing C-suite relationships in F500/G2000 accounts
Track record of growing accounts to $2M+ ACV / $10M+ TCV through renewals and expansion (not net-new acquisition)
Experience in AI/ML, SaaS, cloud, or data platforms; ideally within Energy, Oil & Gas, or other complex industrial/engineering-driven enterprises
Mastery of MEDDPICC, Challenger, or Command the Message applied to account expansion motions
Bachelor's degree
Salesforce proficiency
Willingness to travel as needed to support the account on-site

Responsibilities

Build and execute a multi-year account strategy for the account (managed ARR $1M–$30M+)
Own the full account lifecycle — from onboarding and adoption through renewal, expansion, and negotiation
Deliver $2M–$4M in expansion ARR annually through upsell, cross-sell, and whitespace identification
Develop ROI-driven business reviews (QBRs) that earn continued executive/board-level sponsorship
Orchestrate cross-functional teams (Solutions Engineering, Customer Success, Product, Legal) as the "CEO of the account"
Track adoption, usage, and product trends to surface expansion opportunities and defend against churn risk
Maintain accurate forecasting and pipeline visibility within the account through Salesforce