Global Client Account Manager II (Breakthrough)
About The Position
The Global Client Account Manager II role is a new position being added to the Breakthrough team to support our growing global client base. This role will support all clients outside of North America, with a heavy focus currently on the European market. The Client Account Manager II builds and maintains strong client relationships, proactively resolves issues, and ensures consistent delivery of high-quality service. This role coordinates with internal experts and client teams to implement fuel recovery initiatives. This role will be based on-site in Green Bay and may include minimal international travel (approx. 5%). Flexible work hours may be needed on occasion to support various client time zones; ideal working hours to support European clients would be 5am-2pm or 6am-3pm.
Requirements
- Bachelor’s degree or 2+ years of relevant experience.
- Advanced communication and presentation skills.
- Experience with reporting tools and industry benchmarks.
- Ability to manage multiple projects and drive continuous improvement.
- Ability to travel up to 10%.
- Fluency in a foreign language a strong plus.
Responsibilities
- Manage day-to-day delivery for clients across BT’s book of business, including Fortune 500 companies and leading supply chain organizations.
- Oversee assigned clients operating across multiple products regarding advanced coordination, including those with multiple service offerings.
- Responsible for driving operational excellence and client satisfaction, ensuring consistent execution and communication and delivering accurate and timely reports
- Build and maintain strong client relationships; respond promptly to inquiries and resolving routine issues. Drive client roadmap alignment and execution.
- Deliver advanced reporting and interpret performance metrics for clients.
- Coordinate with internal experts to implement client initiatives.
- Analyze complex data and recommend solutions. Demonstrate strong problem-solving skills and high attention to detail ensuring minimal errors
- Coordinate end-to-end client implementation activities and strategic projects, prioritizing initiatives based on client value and urgency.
- Collaborate cross-functionally to support client needs, deliver solutions, and resolve undefined issues, while enabling transparency by documenting information in internal systems such as Salesforce and Confluence.
- Proactively seek opportunities to improve processes and client experience.
- Lead client meetings, business reviews, and strategic planning sessions by owning content preparation, agenda alignment, and follow-up notes.
- Support clients’ use of internal platforms (FELIX) and publications
- Track and report on key performance indicators (KPIs).
- Monitor account health and proactively address risks.
- Collaborate with internal teams to deliver solutions.
- Live our values of High Performance, Caring Relationships, Strategic Foresight, and Entrepreneurial Spirit
- Find A Better Way by championing continuous improvement and quality control efforts to identify opportunities to innovate and improve efficiency, accuracy, and standardization
- Continuously learn and develop self professionally
- Support corporate efforts for safety, government compliance, and all other company policies & procedures
- Perform other related duties as required and assigned
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
