Account Manager II, Client Focus

Estes Express Lines•Richmond, VA

2d•Onsite

About The Position

Responsible for the management of customer accounts. Oversee transportation spend and shipments for both inbound and outbound transactions and collaborate with key stakeholders across Estes to resolve customer problems. The successful candidate will interact daily with the senior level logistics and transportation personnel to drive continuous improvement to supply chain practices, cost reductions and customer satisfaction.

Requirements

Bachelor's Degree in logistics or business related fields of discipline, or any combination of education and experience which would provide an equivalent background
Self-directed with the ability to make decisions and achieve strong results with minimum oversight, often in ambiguous situations
Working knowledge of continuous improvement tools and techniques
Proven track record of delivering measurable results and executing strategic and tactical plans to meet operational objectives
Excellent communication (verbal, written and listening) and interpersonal skills to effectively interact with all levels, internal and external to Estes
Creative problem solver with strong analytical skills and “out of the box” thinking to develop new approaches to solve existing problems
Strong customer focus with the ability to perform effectively in a matrix organization
Proven project management skills and the ability to simultaneously manage multiple projects under tight deadlines
Proficient in software applications including Outlook, Word, Excel, PowerPoint, and Access
Must be able to lift approximately 20 lbs., or more if required by the essential functions of the job
Must be able to comply with all company policies, rules, procedures and Code of Conduct
Must be able to interact well with others
Must be able to work independently, or in a team setting
Must be capable of working under tight time constraints in a high volume environment with multiple priorities
Responds well to questions; Ability to read, interpret and comply with written information and documents such as safety rules, operations / procedure manuals and maintenance instructions with a high comprehension and concentration level to include the ability to meet deadlines
Must pass a pre-employment drug screen, random drug and/or alcohol tests, and will be subject to a criminal history background check
Must be authorized to work in the United States

Responsibilities

Serve as advocate for customer and liaison between the Estes corporate office and the customer supply chain team to identify and resolve problems for specific customer. Research and develop ongoing solutions to prevent repeatable problems
Work with Estes departments such as Pricing, Time Critical, Payment Services, Sales, Operations and others to ensure Estes’ revenue goals are achieved
Assist with creation of technological improvements to allow clients to secure necessary information faster and with less cost
Collaborate with customer corporate logistics and transportation teams to identify and communicate opportunities to enhance existing supply chain engagement with Estes
May focus on growing Estes Premium Services including Time Critical and Domestic Ocean markets.
Partner with customers to conduct and lead quarterly business reviews, analyze goal results and develop plans for account growth and continuous improvements
Interact with senior customer management at both the corporate and field Levels
Build sustainable relationships with internal and external customers
Provide Supply Chain expertise to Customer Management Team
Minimum 10% travel to develop and maintain business relationships with various customers on-site at their locations
Regular attendance is required.
This is not an all-inclusive list of job requirements and/or duties and may not contain all mental and physical capabilities necessary to perform the job at all times due to circumstances. Operational, safety and other needs may require the employee to perform any and all other duties as assigned. Employees are expected, and must be able to perform all such duties and tasks.