Global Claims Advisor - Temporary

Air Canada•Dorval, QC

About The Position

Being part of Air Canada is to become part of an iconic Canadian symbol, recently ranked the best Airline in North America. Let your career take flight by joining our diverse and vibrant team at the leading edge of passenger aviation. The Claims department is a division of the Legal Department. Reporting to the Principal Counsel, Litigations/Global Claims Management, the candidate will be responsible to handle claims as well as participate in the processing of claims, both in defense or subrogation, involving hull and property, as well as third party/passengers’ bodily injury and cargo claims.

Requirements

Excellent interpersonal communication and negotiation skills
Excellent organizational skills and the ability to handle multiple tasks effectively and autonomously
Strong judgment, sense of ethics and initiative
Ability to make prompt, well-founded decisions based upon detailed analysis of complex issues
Ability to communicate calmly, politely, and efficiently
Mature self-starter with ability to work with minimum supervision
Excellent communication skills, both oral and written
Adaptability, flexibility and strong decision-making skills
Ability to manage relationships with internal and external clients
Ability to use MS Office (Word, Excel, PowerPoint, Outlook) and other computer software programs in an efficient manner
Demonstrate punctuality and dependability to support overall team success in a fast-paced environment
Bilingual (English and French)

Nice To Haves

Insurance or litigation background
Collegial Degree of related field (i.e.: paralegal, risk assessment, logistics & transportation)
Knowledge of claims management software
Knowledge of the aviation industry and its operations
A third language, written and spoken

Responsibilities

Function as the primary point of contact for claimants worldwide initiated against or by the Company
Investigate, evaluate and validate claims, while liaising with various stakeholders both internally and externally (i.e.: Fact finding, document research and interview claimants, Air Canada employees or agents involved and any other witnesses)
Analyze, evaluate and determine liability and/or recovery potential (i.e.: assess damages and establish loss reserves or recovery objective)
Responsible for the negotiation and claim resolution with responsible party within the settlement authority
Escalate all potential large loss and exposure through management chain in order to mitigate potential liability to ensure prompt resolution
Ensure proper diary management on all claims
Responsible to prepare and provide reports summarizing claims and recommendation to key parties
Participate and/or represent the Company in mediation sessions
Prepare and finalize settlement documents
Keep track of claims statistics on a monthly basis
Work with the company counsel in preparation of case for trial
Represent the Company in Small Claims Courts, if necessary