Global Center of Excellence Lead

JLL•Round Rock, TX

3h•$141,800 - $204,900•Hybrid

About The Position

The Global Center of Excellence (COE) Lead is the account’s operating-system leader, establishing standards, governance, technology direction, and an innovation agenda that enable IFM, PDS, and Operations to work as an integrated global team. The role leads change management across JLL and the client, moving the account from regional and service-line silos to a One Team operating model. The position reports to the Account Executive and is based in Round Rock, Texas, or Hopkinton, Massachusetts, with a hybrid schedule of three onsite days per week; remote candidates may be considered if willing to travel as needed. The stated work schedule is Monday through Friday, 8 a.m. to 5 p.m., with approximately 35% travel to Texas and Massachusetts. The COE Lead oversees account programs and governance, including operating-model and RACI work, decision rights, joint governance, technology standardization, SOPs, capital and operating-expense governance, project charter frameworks, and commercial and fee-share governance. The role leads internal and client-facing transformation plans, supports organization design and role clarity, coordinates executive engagement and planning cycles, and drives adoption of standardized processes. The role leads globalization across North America, EMEA, and APAC, defining global standards and regional exceptions and supporting regional adoption. It partners with account and regional leaders to pursue growth opportunities, including new geographies, service lines, and data centers. It also brings service lines and partners together around cross-functional priorities, supplier strategy, sustainability, capital and occupancy planning, and JLL-wide client programs. The COE Lead owns the account’s innovation and continuous-improvement agenda, including AI use-case development, BI and reporting governance, automation opportunities, and best-practice sharing. The role also owns cross-service-line health measures, risk escalation, and preparation for audits, compliance, and contractual reporting. Estimated compensation is $141,800–$204,900 per year, plus an annual bonus. Visa sponsorship is not provided; candidates must be authorized to work in the United States without sponsorship.

Requirements

Bachelor’s degree in Business Administration, Real Estate, Operations Management, or a related field, or equivalent professional experience.
At least 10 years of senior experience in corporate real estate, IFM, project management, or professional services, including multi-region program leadership.
Demonstrated change-management and transformation leadership, including organization design, adoption planning, and executive stakeholder management.
Experience in governance, operating-model design, and technology platform decisions.
Strong command of BI and reporting governance and ability to work with technology teams on AI and automation.
Executive presence with C-level and senior client stakeholders and ability to influence across service lines without direct authority.
Must be authorized to work in the United States without visa sponsorship.
Submit an updated resume, location, and contact information with the application.

Nice To Haves

MBA or relevant master’s degree.
Experience working within or alongside a global outsourcing or managed-services provider supporting Fortune 500 client accounts.
Experience with technology-sector or large-enterprise accounts.
PMP, Lean Six Sigma, or change-management certification such as Prosci or ADKAR.

Responsibilities

Lead the account Programs function and drive operating-model and RACI work to clarify and document ownership across IFM, PDS, and Operations.
Own account governance, including decision rights, named JLL and client owners, joint governance cadence, technology governance, and platform standardization decisions.
Establish global SOPs, capital and operating-expense governance, project charter frameworks, and commercial and fee-share governance in partnership with Finance.
Lead the internal transformation roadmap and change plans for major initiatives, including stakeholder mapping, communications, training, adoption measures, and reinforcement.
Define role clarity, handoffs, and leadership expectations; onboard new account leaders and regional teams; monitor team alignment and report findings to account leadership.
Partner with HR and the Global Account Executive on organization design and role architecture.
Partner with client CRE leadership on the client-side One Source of Truth change plan, including named owners, governance cadence, and client-approved RACI.
Build the business case and roadmap for client CRE transformation and guide it through the client’s approval and funding process.
Lead client-funded change-management workstreams, engage client business units, promote standard-process adoption, and prepare and run executive sessions, business reviews, and planning cycles.
Translate client strategic priorities and culture agenda into account programs with owners, milestones, and measures; track commitments made in leadership forums.
Lead globalization across North America, EMEA, and APAC, defining global standards, regional variations, exception approvals, and regional adoption models.
Standardize global lease administration and data integrity in collaboration with client CRE, procurement, and regional leads, while accounting for local regulatory, labor, works-council, and procurement considerations.
Partner with APAC leadership and account service lines to identify and pursue expansion opportunities across geographies and services, including data centers.
Develop scope, governance, and onboarding playbooks for new regions and services; contribute to proposals and RFP responses involving operating models, governance, or transformation.
Convene and coordinate service lines and stakeholders around sustainability, capital planning, occupancy planning, BI and reporting, and other cross-functional priorities; run cross-service-line forums.
Lead cross-service-line vendor strategy with category and procurement partners, including buying power, consolidation, and shared supplier governance.
Align account priorities with JLL’s broader client and strategy programs, including Accelerate 2030.
Own the account’s AI use-case ideation and innovation agenda with JLLT, including the pipeline, business cases, owners, and delivery status.
Own BI, dashboard, and reporting governance, including metric definitions, data sources, refresh cadence, access, and a single account scorecard.
Run the continuous-improvement program, share lessons and best practices across regions, identify automation and efficiency opportunities, and measure and report realized value.
Own account health measures spanning service lines, surface cross-regional risks, manage escalation paths, and prepare the account for audits, compliance, and contractual reporting.