Global Center of Excellence Lead

JLL • Hopkinton, MA

2d • $141,800 - $204,900 • Hybrid

About The Position

The Global Center of Excellence (COE) Lead is the operating-system leader for JLL’s global client account in the Technology Vertical. The COE sits across IFM, PDS, and Operations to integrate delivery, establish standards and governance, set technology direction, and lead transformation and change management across JLL and the client. The role is hybrid, with three onsite days per week in Round Rock, Texas, or Hopkinton, Massachusetts; remote candidates may be considered if willing to travel as needed. The schedule is Monday through Friday, 8 a.m. to 5 p.m., with approximately 35% travel to Texas and Massachusetts. The position reports to the Account Executive. Estimated compensation is $141,800–$204,900 per year, plus an annual bonus.

The role leads the account’s programs and governance, including operating-model and RACI work, decision rights, technology standardization, global SOPs, capital and operating-expense governance, project charters, and commercial and fee-share governance. It leads JLL-side and client-side transformation planning and adoption, supports organizational design and role clarity, and coordinates leadership forums, business reviews, and planning cycles.

The COE Lead drives globalization across NORAM, EMEA, and APAC by setting global standards and regional exception processes, standardizing lease administration and data integrity, and planning for regional regulatory, labor, works-council, and procurement considerations. The role also supports account growth into new geographies and service lines, including data centers, and contributes to proposals and RFP responses.

The position convenes cross-service-line collaboration, leads shared vendor strategy, and aligns account priorities with broader JLL programs. It owns the account’s AI use-case and innovation agenda, BI and reporting governance, continuous improvement, automation and efficiency measurement, account health measures, risk escalation, and audit, compliance, and contractual reporting readiness.

Requirements

• Bachelor’s degree in Business Administration, Real Estate, Operations Management, or a related field, or equivalent professional experience.
• At least 10 years of senior experience in corporate real estate, IFM, project management, or professional services, including multi-region program leadership.
• Demonstrated change-management and transformation leadership, including organization design, adoption planning, and executive stakeholder management.
• Experience in governance, operating-model design, and technology-platform decisions.
• Strong command of BI and reporting governance and ability to work with technology teams on AI and automation.
• Executive presence with C-level and senior client stakeholders and ability to influence across service lines without direct authority.
• Must be authorized to work in the United States without visa sponsorship.

Nice To Haves

• MBA or relevant master’s degree.
• Experience working within or alongside a global outsourcing or managed-services provider supporting Fortune 500 client accounts.
• Experience with technology-sector or large-enterprise accounts.
• Project Management Professional (PMP), Lean Six Sigma, or change-management certification such as Prosci or ADKAR.

Responsibilities

• Lead the Programs function and drive the account’s RACI and operating-model work across IFM, PDS, and Operations.
• Own governance for decision rights, named JLL and client owners, joint governance cadence, technology standardization, global SOPs, capital and operating expenses, project charters, and commercial and fee-share matters.
• Lead the internal transformation roadmap and change plans, including stakeholder mapping, communications, training, adoption measures, and reinforcement.
• Define role clarity, handoffs, and leadership expectations; onboard new account leaders and regional teams; monitor team alignment; and partner with HR and the Global Account Executive on organization design and role architecture.
• Partner with client CRE leadership on the client-side One Source of Truth change plan, build the transformation investment case and roadmap, and lead client-funded change workstreams.
• Prepare and run top-to-top sessions, business reviews, and planning cycles with client leadership, track commitments, and translate client priorities into account programs with owners, milestones, and measures.
• Lead globalization across NORAM, EMEA, and APAC, defining global standards, regional variations, and exception approvals.
• Standardize global lease administration and data integrity with client CRE, procurement, and regional leads, and build regional adoption models that account for local requirements.
• Partner with APAC leadership and service lines to identify expansion opportunities and support growth in new geographies and service lines, including Data Centers.
• Provide scope, governance, and onboarding playbooks for new regions and services, and contribute to proposals and RFP responses.
• Convene cross-service-line stakeholders and run forums for collaboration; lead cross-service-line vendor strategy with category and procurement partners.
• Align account priorities with broader JLL client and strategy programs, including Accelerate 2030.
• Own the account’s AI use-case ideation and innovation agenda with JLLT, including pipeline, business cases, owners, and delivery status.
• Own BI, dashboard, and reporting governance, including metric definitions, data sources, refresh cadence, access, and the account scorecard.
• Run continuous improvement, share lessons learned and best practices across regions, and identify and report realized value from automation and efficiency opportunities.
• Own cross-service-line account health measures, surface cross-regional risks and manage escalation, and prepare the account for audit, compliance, and contractual reporting.

Benefits

• 401(k) plan with matching company contributions.
• Comprehensive medical, dental, and vision care.
• Paid parental leave at 100% of salary.
• Paid time off and company holidays.
• Early access to earned wages through Daily Pay.
• Supportive culture and comprehensive benefits package prioritizing mental, physical, and emotional health.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior