Global Cargo Claims Specialist

. Crane Worldwide Logistics . • Houston, TX

4d • Onsite

About The Position

The Global Cargo Claims Specialist will be responsible for logging and responding to all incoming cargo claims through the claims management system. This role involves reporting claims to the insurance carrier, developing action plans for resolution, and handling the adjustment and management of all cargo liability claims from third parties. The specialist will partner with the insurer, insurance broker, and TPA to ensure best claims practices are followed, and will handle subrogation recoveries. Maintaining loss data in the claims database, collecting, organizing, analyzing, and providing claim reports to management, and submitting claims to accounting for payment are key functions. The role also includes ensuring claims are paid appropriately, booking claims to the correct business units, and recognizing and elevating claims with significant exposures to the Senior Manager. Communication with the Senior Manager and other appropriate parties regarding claims activities, participation in insurer claim file reviews, and conducting internal claim reviews are also expected. The specialist will coordinate with insurance claim teams, holding them accountable for superior claim management services, and will assist the department with responding to internal and external information requests. Other duties as assigned.

Requirements

• Ability to prioritize and follow through in providing accurate and reliable information in a fast-paced, multitasking environment.
• Understanding of basic accounting principles and processes.
• Computer skills – including heavy Excel knowledge.
• Verbal and written communication skills.
• Adept at problem resolution.
• Excellent computer skills; requires Excel competency.
• Data investigation knowledge.
• Ability to use vision, adjust focus and work on a standard computer screen.
• May require extended sitting or standing, use of standard office equipment.
• Presence on-site at the assigned work location is required.
• Attendance and dependability are required.
• 2-3 years cargo claims handling.
• Accounting experience a plus.
• Knowledge of intermodal transportation, shipping industry standards and practices.
• Maritime, Air and domestic regulations (e.g. US COGSA, Hague-Visby Rule, Montreal Convention) preferred.
• Prior experience in a claims management system preferred.

Nice To Haves

• Accounting experience a plus.
• Maritime, Air and domestic regulations (e.g. US COGSA, Hague-Visby Rule, Montreal Convention) preferred.
• Prior experience in a claims management system preferred.

Responsibilities

• Log and respond to all incoming cargo claims through the claims management system.
• Report appropriate claims to the insurance carrier in a timely manner.
• Develop action plans to move claims to resolution.
• Adjust and handle all cargo liability claims from third parties.
• Partner with the insurer, insurance broker and TPA to ensure best claims practices are followed from submission to final resolution.
• Handle subrogation recoveries.
• Maintain all loss data in the claims database.
• Collect, organize, analyze and provide claim reports to management and other departments as required.
• Submit claims to accounting for payment.
• Ensure claims are paid as appropriate, following company procedure and approval levels.
• Book claims appropriately to the correct business units.
• Recognize and elevate claims to the Senior Manager that could have significant exposures to the company.
• Communicate claims activities with the Senior Manager and appropriate parties as needed.
• Participate in insurer claim file reviews and conduct regular internal claim reviews.
• Coordinate with insurance claim teams, holding them accountable for providing superior claim management services.
• Assist department with responding to internal and external requests for information.
• Perform other duties as assigned.

Benefits

• 136 hours of Paid Time Off which equals 17 days for the year, that can be used for Sick Time or for Personal Use
• Excellent Medical, Dental and Vision benefits
• Tuition Reimbursement for education related to your job
• Employee Referral Bonuses
• Employee Recognition and Rewards Program
• Paid Volunteer Time to support a cause that is close to your heart and contributes to our communities
• Employee Discounts
• Wellness Incentives that can go up to $100 per year for completing challenges, in addition to a discount on contribution rates
• Potential to earn a quarterly bonus

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed